How To Use Your SmartAC App
Our app features let you take control of your HVAC insights and health.
Click below to watch our video tutorial series.
What are Rejuuuventations®?
Here are key inspection points you can expect at each type of Rejuuuvenation® call.
Furnace Rejuuuvenation®
Water Heater Rejuuuvenation® &
Plumbing Inspection
AC Rejuuuvenation®
How and when to book appointments
Have a problem but not sure if it needs an emergency appointment? Here are some examples of urgent repairs vs. routine services that can wait for an appointment during regular business hours:
- Regular Maintenance and Inspections: Schedule annual checkups to prevent costly repairs and ensure your plumbing runs smoothly.
- Minor Heater Issues: If your water is coming out lukewarm, it’s important to address it soon with a regular appointment.
- Leaky Faucets or Pipes: Minor leaks don’t require an emergency repair, but it’s important to get them fixed soon to save water and money.
- Clogged Drains: Routine drain cleaning keeps your plumbing flowing well – don’t wait for a backup!
- Toilet Repairs: If your toilet is running or has low pressure, it’s best to call before it escalates.
- Sump Pump Inspection: Ensure your sump pump is ready for heavy rain and prevent basement plumbing with proactive checks.
Our Smart Sadie members get 10% off on repairs, routine plumbing inspections, repair credits, and much more! See other membership benefits.
- Burst Pipes: Act quickly if you have a burst pipe to minimize water damage!
- Toilet Overflows: Immediate repairs are crucial to prevent flooding and damage to your home.
- Drain Backups: Don’t wait until your backup becomes a big problem. Call for a repair.
- Major Leaks: If you have big leaks, time is of the essence to avoid extensive water damage.
- Flooding: If your home is flooding from plumbing, it requires an emergency repair.
- Gas Line Issues: Any smell of gas is dangerous. Contact us immediately for safety.
Got a plumbing emergency? Our members can get Emergency Service Priority Scheduling, no emergency evaluation fees, and no after-hours or holiday rate charges! See more membership benefits.
- Regular maintenance and inspections: Schedule routine checkups to prevent repair problems early and ensure your air conditioner runs smoothly. How often your AC or furnace needs maintenance will depend on various usage factors like environmental dust and contaminants.
Smart Sadie members receive alerts in real-time notifying when their system performance drops, and you can schedule maintenance through the Goettl app. - Slow temperature changes and minor cooling issues: If your air conditioner or furnace is running longer, sounds louder than normal, or isn’t heating or cooling as quickly, it’s typically not an emergency, but is still important to address soon with a routine appointment.
- Dirty Air Filter: If your air filter appears dirty or hasn’t been cleaned or replaced in the past 3 months, it’s important to address it soon or during a routine checkup.
- Odd noises: If your HVAC system is making an odd, but not loud noise, it’s time for a maintenance check at the earliest availability. Noises might include rattling, low buzz or light scrapping.
- Damp or Stale Odor: If you smell damp and stale odors coming from your vents, it’s important to have your system and ductwork inspected soon with a routine appointment.
- Rising energy bills: A spike in your utility costs could mean your system is losing efficiency, so you want to schedule an early appointment.
- Weak airflow: If your HVAC isn’t warming or cooling certain rooms, your system may need cleaning or minor repairs.
- Drain line inspection: Prevent potential water damage with proactive preseason checks. We’ll ensure your condensation drain line is clear of rust and debris, and ready for the upcoming season.
- Unbalanced room temperatures: If you have rooms that are hotter or colder than others, it’s important to schedule a routine appointment to inspect your ductwork and attic for problems.
- Turning on and off a.k.a. “short cycling”: If your air conditioner turns on and off quickly, several times before reaching the set temperature, it’s important to have it inspected soon to prevent further system damage.
Our Smart Sadie members get 10% off repairs, 24/7 Smart Sensors, one complimentary drain clearing per year (as needed), routine inspections, and much more! See other membership benefits.
- System failure: If your system stops working unexpectedly or during extreme weather, call for an emergency appointment. Members get Emergency Service Priority Scheduling!
- Not Working or Blank Thermostat: If you thermostat is blank* or your air conditioner or furnace will not turn on, it’s important to schedule an emergency repair quickly. *If you have a battery-powered thermostat, always check for fresh batteries first.
- Burning smell: Act quickly if you smell any burning odor coming from your vents or near the outdoor equipment. Contact us immediately for safety. If you can safely turn off the unit, do so as soon as possible.
- Refrigerant leaks: A chemical smell or obvious refrigerant leak is a health risk and requires an emergency repair.
- Water near the unit/condensation water leak: Significant water leaks near the HVAC system could cause damage, so speedy repairs are crucial to prevent flooding and protect your system and home. We’d advise you to call for an emergency repair immediately. Smart Sadie members receive real-time app alerts from their sensors in the event of a water leak or risk to the system.
- Electrical malfunction: If your system trips your circuit break or you see sparks, turn off the power to the unit and schedule an emergency appointment.
- Blowing Warm Air: Act quickly if your air conditioner is running but blowing hot or warm air.
- Loud Noises: If your air conditioner is making any loud rattling or grinding sounds, it may require an emergency repair.
- High Room Temperature: If your air conditioner is running, but can’t maintain a set temperature for an extended amount of time, it may require an emergency repair.
Got an HVAC emergency? Call us anytime, 24/7. Goettl is here for you. Additionally, our members can get Emergency Service Priority Scheduling, no emergency evaluation fees, and no after-hours or holiday rate charges! See more membership benefits.
Interested in Booking a Rejuuuvenation?
Schedule Today
Jaime was Outstanding! He explained every thing. Provided Outstanding Customer service
Great service! Showed up on time and took the time to explain what he was checking and if he found something that might need attention he pointed that out to me. I would highly recommend Victor and the Goettl team!
Aron was very professional and pleasant explained what he was doing. Thank you 😊
Bronson, was very professional and very kindHe was very thorough and foundthere was no leaks related to my air handler and not a current leakage problem. I would recommend him to come out and work with me again! Thank you!
The tech was outstanding. Very knowledgeable and clearly knew does craft and what he was talking about. I appreciate his input
Very pleasant, professional plumbing service. Marc was very patient and informative and transparent throught the whole process. We had a lot of questions and he was very patient and helpful.Definitely going to continue to use these guys!
Napoleon was professional and knowledgeable, and answered all my questions I had about my plumbing system and did a great job. Thank you.
Rusty was very on time, very professional, knowledgeable and thorough.Really appreciate the way he explained everything about our system and opportunities to improve & cut costs.If he worked for me - I’d give him a big raise!Gratitude.Michael & Angela
Caleb was fantastic. He answered all of our questions and was very thorough and his explanation of what we were going to have done to make our air-conditioning unit run smoothly and last longer. We could not be happier!
Service was excellent as was the timeliness, professionalism and efficiency! Removed and replaced two toilets. Called in a pinch for same day service
Kevin was very helpful explained what he did n what needed done. Also was quite n did he stuff wax very cheerful
Very , very good experience… great maintenance info and service… will definitely use them again!!
Dago Amaya was amazingly excellent, super helpful, has excellent people skills, answered every question I had with an honest answer, and made several suggestions which I will keep in mind, considering my toilet is 19 years old, and the builder on our house put in the cheapest toilets on the market available in 2008.I give the highest 5-star rating to Dago Amaya and recommend him to anyone.
Feb 10, 2024 - Napoleon Higuera helped repair both the hot water heater (anode rod) and riser rebuild (valves). AWESOME! Quality work, professional, explained the work he was doing. He, like all Goettl technicians allowed me to watch and ask questions. Thank you Napoleon!Jan 21, 2025 - Griffin Cantrell visited today to execute a rejuvenation service. He was very professional and thorough. He took the time to educate me and provide context to his recommendations. His help has put us into position to make an informed decision. Thank you, Griffin!
As an employee of a Northern Arizona Builder, I wanted to express my sincere gratitude to Goettl's & especially Joe Regalado. He provides a level of service well above any standards. I appreciate everything you do for our Customers. Thanks for being a valued trade partner
You really do a good job and explain everything thoroughly. Thank you for a great crew. Napoleon is absolutely great.
Bronson Sanchez is an exceptional Plumber, very competent and professional. He knows plumbing and gets the job done. I felt very comfortable and trusted him in my plumbing needs. If Bronson opened up his own Plumbing Company, he would definitely get my business. Goettl, give him a BIG raise, he’s a keeper and a GREAT ASSET to your company.
Had a problem with the heat not working and Mike showed up when expected and got us back up and running in no time. Now the wife is warm and cozy and I am a hero thanks to Mike!! He was super professional and explained everything so I could understand. A+ service as usual. Thanks Goettl!!
We needed a new water heater and Mark was dispatched and a new water heater was installed within 5 hours. I recommend goettl for HVAC and plumbing needs.
Always thorough, friendly and knowledgeable. I appreciate the advice and the report provided to us so that we can plan repairs that are needed.
Hugo’s work was excellent! Careful, thorough, professional. And friendly! Thank you!
Rino was here in timely manner, very knowledgeable and helpful. Im very happy with him, excellent technician
Just like Ken said in the commercials. I attempted to work on my own faucet, and shortly found myself calling Goettl for a rescue!Aaron Schauer made quick work of the matter, the right way not the easy way!So glad I called Goettl!
Dylon and was great. He took his time. Explained everything in detail and made sure we understood. We have an older house and we have things that need to be updated and he made sure we knew all the reasons why and our options. Great job!Matthew also did a great job in the heating reviewJesse came out next and found that our AC was about to go out! So thankful they schedule these check ups and are available to make repairs same day!Jacob C explained things well and helped us schedule some needed work before we had issues.Adam helped us with a pool part that failed and cleaned up the area nicely. No more random pipes!
The service tech ,Griffin Cottrell did a great job today serving my air/heat conditioner. He was very informative , professional and polite. Great job Griffin.
Mark Lane was professional and very kind. He knew his job well. We have had him here before and had the same service as before. Top rate.
Kristian went above & beyond. VERY thorough, totally professional. Made sure I was involved in all aspects of the inspection & answered all questions completely. Goettl is fortunate to have him!
Mat and Adam are very knowledgeable on their plumping experiences and they are licensed as well, they were both able to help my elderly mom (Hermelinda) fixing her biggest issue with her restroom and it was not just a leak, there was a bigger problem they discover.A employee didn’t even notice the issue, with all the talk he offer my mom to redo our restroom, we trusted him because he was representing their company, with all the work he left us with a serious leak in our restroom building our water bill up. This employee work was so cheap and undone and he told us that he’s licensed but he wasn’t even license to do restroom. Later he kept giving us excuses about finishing the work she wasted $6,000 of her money.Update 2025: they gave us a discount to repair the serious leak, Because the employee before didn’t notice it, and Adam and May notice right away, plus they are going refer us to a licensed contractor with in their company, these men we very very helpful and professional as well. Thank you guys for putting a smile on my mom’s face with her serious plumbing issue and helping us pick a contractor to professionally rework the restroom.
Excellent and honest service. Courteous, professional. Thank you for your help!
Sergio was very professional and explained all that he did and showed pictures. He was excellent.
Hugo was very, very friendly and helpful. He answered my questions and made sure that everything was working properly.
I requested a hot water tank flush from Goettl Air Conditioning and Plumbing. They dispatched an impressive young man named William to do the job. He was polite, courteous and shared his vast job knowledge when I posed questions. I could see that he enjoyed his work and took pride in delivering high quality, customer oriented service. William stands out from other plumbing technicians I've encountered over the years in the ways that matter most to the customer.
Hugo was an amazing help to us today, he was professional, communicative, polite, and thorough. Goettl is lucky to have Hugo as a part of their team!
Deano was great to work with. Super friendly and professional. Exceptional knowledge and explained everything clearly.
Francisco came out for my air conditioning service. He did a great job and was very professional and explained everything to me. Would highly recommend Francisco.
.very efficient. Answered all questions and explained how the process works. Good job.
Jesus did a great job servicing my heating system. I would recommend using him (& Goettl) again in the future.
Mark is great representative very polite helpful and very well explained really helped me to understand the water situation. Thank you for your kindness help.
Even as the could not get a new water heater the same day due to the holiday they we fast friendly and highly professional
Adam Rutherford was a great technician, fast and efficient and got the job done! Thank you!
Austin was early, very courteous and explained what was needed. He was thorough in providing service to repair our HVAC system inducer. Works quietly now
Larry is simply amazing. All need to be said is thank you, thank you, thank you 🙏🏽🙏🏽
Levi was an excellent technician. He kept me informed as he went along. I highly recommend Goettl.
Deano was fantastic. He noticed the issues right away and was very thorough in detailing all the problems. He was prompt, courteous and professional. This is the third time we’ve had Goettl come service the unit and they’ve always been great.
I had a large number of air conditioning companies. Some good most are crooks. Goettl has serviced my home for 10 years now. I rate them number 1 in service and customer satisfaction.
Adam was extremely efficient and resolved my recirculation and heat problem with my water heater!
We had Adam Retherford come out and quote us on a job he was very professional and gave us great options. I would recommend him to anyone looking to get a quote or job done with this company
Goettl was able to come out the same day that my water heater busted. Very thankful. I'm also so fortunate that I my tech was Napoleon H. He was very knowledgeable, yet he did not talk down to me just because I was a woman; I appreciated that courtesy. I am very pleased with the work that he did at my house and would recommend!!!
Very polite technician. Engaged and explained all issues and modifications.
He was a joy to work with, but hubby asked why we didn't get a Sadie dog or flashlight. He wasn't home when your Goettle technician was here.
Eric is quick, efficient, skillful, friendly, and 'to the point' with his work. He is a credit to Goettl, and they should be proud that he represents their high standards of service.
He was very nice and professional. He took the time to explain and answer our questions. Bronson will be back in the morning to finish the job. Thank You!
Matt Tanner was very professional, courteous, and respectful. We highly recommend Matt and Goettl.
Aaron is a really great representative of Goettl. Arrived promptly, explained what he would be doing, did his work quietly, then explained to me what he did and reviewed some suggestions for improved service from my heat pump. A courteous gentleman with whose work I am completely satisfied. A follow-up from Goettl within hours detailing suggested work. All in all, a very satisfactory service call.
Very helpful! But I don't understand why the service man suggested to pay $400.00 for a part that would increase the units life span? The unit is only two years young and has a 10 year warranty. So why would I need to invest more into it? I also have it serviced in the fall and spring. It is also monitored for any leaks or other issues. I'm confused in what did I purchase in 2022.
Larry B. And Cesar came out for some plumbing issues. Not only were they respectful and easy to work with but there was no pressure from them. Their knowledge and experience helped me understand the issue and what needed to be done. This will be the last time I will need to search for a plumbing company. Larry and Cesar earned customers for Life
All of the guys were so friendly, professional and efficient. They were also informative when I asked questions. I'm very happy with the service.
We were so happy with the thankless water heater Goettl installed we added our HVAC system maintenance.Carlos Hernandez Ortiz set us up and did a fabulous job.Once again, Goettl sent a polite, well trained individual who quickly set us up.Good job Carlos
Very nice and courteous. Worked quickly to replace my water heater. Had everything they needed with them, so no delays. Same day service. I called in the morning and they were here in the afternoon.
Matt came out 4 days before my appt, and I really appreciated that. He gave me the info I needed to make my decision. Very kind and professional.
Steven was both professional and knowledgable. He went out of his way on Sunday to assure my family had a solution. I appreciate you Steven!
Our hot water tank decided to give up on us unexpectedly on a weekend of all things! We had two companies come out and Goettl surpassed our expectations. Larry B.was our technician and he went above and beyond. He shared his knowledge base, was extremely patient, heard our concerns and gave solutions that fit our budget and time concerns. He returned the next day with another technician (Napolean) to install the unit. His trainee was an equally awesome human and so professional. We will definitely be having our future plumbing needs handled by Goettl and hope we have the pleasure of working with Larry and Napolean again.
Professional and knowledgeable about the field. Thorough and provide you with great information to make a decision
Goettl technician Matt Tanner arrived early and was very courteous. He clearly explained what he was going to do and then performed the AC tuneup quickly and professionally. He presented me the results of his inspection and gave options for maintenance or replacement of my current unit in a low pressure manner. I really appreciate the service that Matt provided and the manner in which he did it.
Larry was very professional and very knowledgeable. I felt really comfortable with him. He walked me through what he was doing, and taught me a few things that were very helpful. I wish all service providers were more like Larry. Great service!
Taylor was knowledgeable and personable. Also, explained in a way that most people would understand. He explained the importance of frequent maintenance. Explained why AZ water is so hard on plumbing.
Adam Retherford was amazing. He was friendly, professional and efficient. Repairs were done quickly. I will definitely use Goettl for all future jobs.
Jesus and Miguel were the absolute best techs to ever exist and Goettl is absolutely lucky to have them. They were very respectful and explained everything very well. Goettl is lucky to have them and would be dumb to lose them. 🙏🙏🙏
The unit is working great! Had to get an OEM part however they provided two portable units to help manage the heat in our home. Great service!
Larry was an excellent technician & was very thorough. He took the time to explain everything he was doing which was helpful to me. Very much appreciated his service & would recommend him to anyone needing his services. Thank you.
Ron Dumas was excellent . I am concerned that a hard start was installed on my brand new air conditioner a year and half ago. It was only 6 months old and it was the first service that was performed on my unit. They charged us $500. $18,000 and a 20 year warranty. Seriously? I was not home and I think my wife was taken advantage of.
I love dealing with Goettl & have been for 5 years. Brandon was very nice, knowledgeable & professional
Larry rocks! Great service, great communication, and overall a wonderful Experience! GOETTL has always taken care of our AC & Plumbing and done great work.I will admit, not the cheapest, but always willing to work with you and the service and work are top of the game!Thanks for your excellent work Larry!
We have been doing business with them for years. Of course over time there are all ways mistakes and problems. They have all ways treated us properly and handled issues promptly.
Austin worked very very hard in the 108 degree afternoon sun. I felt very sorry for him.I think the guy that was supposed to be assigned to me had problems. My appointment was from 9-1 and Austin was assigned to me at 1:30 and Drove over an hour to get to me.Now that's 💜
Larry Booher has been the service technician at my daughter’s home for the past few months. We have had some issues with a new water heater. Larry has been quick and responsive. We have been very happy with his attention and efforts. Goettl is lucky to have him!
He was on time and explained what he was doing. He was also very thorough
Judd was able to install my new toilet without issue. It looks and functions perfectly. He was very professional and timely. I wish I could use greater detail but the entire process was simply perfect.The plumber that took a look at my problem the day prior was also fantastic. Larry diagnosed the issue and made the correct recommendations, explained the issue, and taught me a lot. I highly recommend Goettl, Larry, and Judd.
Larry was courteous, knowledgeable and an all around professional! If you are not using Goettl, you should!
Have been using Goettl for more then 10 years and have never been disappointed in the service or products. Our service technician Miguel Ramos was very personable and got my AC back up and running very quickly.
Eric Morrison did an excellent job in providing the annual spring start-up service maintenance on our air-conditioning units. He is professional and knowledgeable. Eric was very thorough and extremely detailed in getting the AC units ready for the hot months ahead. Goettl offers their Smart Sadie Maintenance Program which is a good value and premium service.Byron and Pamela Little
Judd was very clean, personable and capable. I was at ease having him in my home. His knowledge helped me in making my decision to go with a tank-less water heater. He even helped me out with my garden hose issue. Thank you Judd for your kind and professional service.
Mike was awesome. Great customer service, figured out what was wrong, fixed the problem, and work on getting a new AC but I will get one in 6 months. I am so happy that I choose Goettl for Plumbing and AC. Skylar thank you also.
Miguel was professional and explained things in terms that I would understand. Was able to replace what was needed to get my AC back up and running today.
I had a fantastic experience with Goettl! They were quick to respond, and Adam was on time, professional, and very knowledgeable. He assessed the issue immediately and explained everything in detail, ensuring I understood the problem and the necessary repairs. Not only did he fix the issue efficiently, he went the extra mile to check for other potential problems. The service was excellent, and the price was fair with no hidden fees. I highly recommend Goettl and Adam for anyone needing plumbing repairs!
Mark Johnstone is awesome! Very kind, a good listener and excellent at educating us as clients about systems and our options!
Matt was very professional. Calmly spoke with me about the issues of our current AC unit and gave us several options. He is trustworthy,, honest, respectful, knowledgeable and very kind.
Thanks for Adam coming out in mid afternoon was very polite and very professional and honest about what needed to be done. He was very helpful on getting me finance so we can get my ac unit up and running.
We bought our house in 2021, knowing our HVAC unit would need to be replaced sooner rather than later. After multiple issues, it was finally time and after research we decided Goettl was the best fit! They sent out Ron to handle the repairs. He was so thorough and gave us our options to repair without trying to sell us on a new unit. We ultimately decided a new unit would be in our best interest and he walked us through the entire process and answered the many questions we had. He was so nice, professional and very knowledgeable! We are very happy with the service we received and very happy that we have a cool house again with no worries!
Andrew was friendly, professional and thorough. Very satisfied with my service and will be recommending Goettl to family and friends.
Victor was extremely thoroughHe was very good about explaining issuesI was so pleased to have a plumber like Victor came me into my homeHe is a professionalI highly recommend!
Awesome customer service installers put down blankets to protect my carpet after comparing the work to other ac units in my complex mine looked professional installed vs some okay jobs after they installers left the job there was no sign of them ever being at my house. Good work commutative and extremely clean install.
Jacob Colvin was fantastic with his work and explanations. Any question I had was answered and given a reason. Went above and beyond what we were expecting and provided detailed breakdown on costs as well as timelines.
Adam is the most pleasant person ever that has came in to my house. It was a verry good pleasure meeting him today he explained everything to me and Mr wilson we were verry well satisfied with his work. And look forward to meeting the rest .of the staff who are going to do 3 work.
Thomas Hatch was a great technician.Eric the ops manager was amazing as wellThey both made sure our system and family were taken care of
Thank you a Million times over to Mike for saving me in a crisis~He was so incredibly nice and professional, he diagnosed my AC issue and was able to fix it the same day, within hours of my call.He was very honest and so helpful.I know the pricing was fair as I had this same job done a few years ago by another company , so that was a plus for me. I would highly recommend calling this company , they really provided outstanding customer support !
Guys arrived timely, explain the work they would do and off to the races. Technicians were excellent, communicated well and focused on getting the new unit installed. We ran into a little problem with access to the attic but they communicated the issue, gave me their recommendation, I approved and we got it done. New unit is working well, they did a good job of cleaning up so I am very happy with my Goettl experience.
Fair price, knowledgeable tech who explained things very well to us, and made the whole repair process very easy and comfortable.
We chose to repipe our 25 yo home after a 3rd leak within a 1.5 year timeframe. David and Hubert were AWESOME! Answered questions. Educated while explaining. Timely. Cleaned up after selves at end of each day. Personable. David made safety a number 1 priority for his team daily. Good guys! We are forever grateful to you for all the hard work it takes to do this type of job! Thank you again!
We were having issues with our AC Unit and called Goettl last night and luckily got an appointment for the next day! The tech they sent out, Jaime, was the BEST tech we have ever had! He was so nice and friendly, cared about our home and answered every single question we had. He let us know ALL of our options, instead of like other companies who try to talk you into the expensive option. I HIGHLY recommend Goettl and Jaime!❤️
Brayan Ortiz was very helpful! They came and installed a whole unit works great and it’s like they were never here
What a great service Adam provided us. While it was a simple fix to our situation, Adam showed us additional tips to keep our water softener unit running in tip top shape. I appreciate the time he took to make sure everything was working properly and it didn’t feel rushed.
My service technician, Ronald Dumas, was so polite, professional and knowledgeable. Kept me informed of everything he was doing, the issues he found, and was most instrumental in my reaching the decision to replace my unit. Install was scheduled the next day and I couldn't have asked for a quicker or more smooth process. Thank you, Ronald. You are a great ambassador for your company.
Service was completed super fast. Same day service and technician was friendly and knew exactly what to do to fix the issue.
Very prompt and on time. Paid a little more but exceptional service. From the phone call going in to Steve doing the job. Thank you.
Eric was professional, knowledgeable, competent, helpful and very personable. He took his time to clearly, concise and fully explain the problem and proposed solutions.
He could not fix it! He has to order the parts and in this heat, I hope it gets here fast! I can't go where it's cool because I have a cat. But he was very nice and informative and told us exactly what we need.They finally got Yunior Perez to fix the problem. He was out here earlier than expected and fixed it sooner than expected. Took pictures and air-conditioner is up and running! Thank you so much!
Judd did an excellent job on it water heater repair. He showed up on time, had great communication, and explained the issues with our unit and our potential solutions very well. Would definitely work with him again. This is my second time using Goettl and I’ll continue to give them my business. Highly recommend!
Hell of a nice guy but a little pushy to get a person signed up when i was only looking for a quote i get it but doesn’t work for me like that
Dusty Pond was prompt and thorough. He explained everything he was doing. He's very professional.
Andrew was amazing. He was so busy and running behind but he let us know with updates when he would arrive. Some places don't even bother. Andrew was professional and explained everything he did. Thanks Andrew!
Both Aaron and Henry were professional, communicative, and gave options to prevent and fix, no pressure to add on service. Goettle also provided an LEO discount. Thankful for his excellent service, will definitely use again and recommend to anyone needing an emergency or regular repair!
Fast scheduling, extremely convenient and accommodating install. The crew did a nice job tidying up after install as well
Dusty Pond was so great and awesome he did a wonderful job and he is very Friendly!!!
Eric was super helpful, knowledgeable and friendly. As always, 5/5 service!
Miguel did a fabulous job. Help us set up our app on the phone and made sure everything was working so that we stay cool😎The people are very knowledgeable, but the office has a hard time with communication!
Q was vey informative and provided top notch customer service. We love Goettl!!!
Informative and kind. Helped me understand the problem without being condescending or belittling. On top of all that, he solved the issue immediately. 10/10 service. 15/10 personality. Would highly recommend! Thanks Larry! 😁
Nels and his team are amazing. On time, professional, and honest. Only company to call for any issues with A/C
Ramos was a wonderful technician. Knowledgeable, friendly & patient as I had a lock issue upon arrival & 2 serviceman getting paid out at the same time. My AC is back to working & I couldn’t be happier. Thanks Goettle & Ramos!
Ron was awesome. He explained everything to me. He gave me my options and answered all of my questions.
Chris was able to repair the air conditioning unit quick. Took some time after he completed the work to give us multiple options going forward. From a maintenance program to a full replacement.Happy with the work that was done. A nice chilling house again.
Dusty pond gave excellent service. Stayed and doubled check his work made sure my family had no issues with the ac before leaving. So we have a cool night sleep.id recommend him to other customers for sure.
I had a leak that prevented water to the house. Levi was responsive to questions and very respectful while being informative. He is a professional and glad we had him help us, and Goettl to respond to our emergency.
Adam got here quickly, and explained everything with great detail. Thank you Goettl, and especially Adam!
Really great service. Literally checked everything related to home cooling efficiency and the operation of the AC heat pump units. Provided recommendations and what we can expect regarding future maintenance in order to keep the units operating efficiently as they increase in age. Highly recommend Goettl should you need AC or plumbing service or repair. Of
Thermostat went totally out soo with AZ Temps in the 100° range, I was truly uncomfortable. My daughter called Goetti for emergency service to restore a/c. I was scheduled for services within 24hrs.Technician Sergio reported for duty within that 24hrs range. He greeted me with a pleasant smile, handshake and humor, to break the ice (heat...lol)He immediately started to inspect the system and the reported problem area. He identified where the problem was and its cause. He made the necessary repairs and presented me with an indepth detailed bill with loads of pics of my a/c units located in attic. This above and beyond steps were certainly appreciated.Technician Sergio represents Goetti with absolute professionalism and honesty.He is truly an asset to the Goetti establishment.Finally my bill was surprisingly reasonable.I will continue doing BUSINESS with Goetti and with Sergio. Thank you for your professional service. THANKSIf you are in search of a reliable, honest and professionally trained A/C & Heating Co..give Goetti a try, you won't regret it
Matt was very helpful and thorough. As always Goettl is a great company to work with.
Ron was an excellent tech. He was very thorough in the service made sure to communicate what their were seeing and gave us a few options for service to help. Thank you Goettl.
John norko was awesome. A very good tech was professional and knew his job sorry wrote the wrong name
Mr. Aaron Martinez came out to my home this morning on this holiday. He was very helpful, and shared alot of his knowledge as a Tech. Thanks again!!!
Eric was great! He had been stuck on another job and still came out to help my wife and I with our AC. He explained what was going on with our AC unit and gave us options. He was very thorough and I am glad that I called Goettl! I would also recommend them to anyone!
Adam was so professional, checked everything out and could not drain the water heater as the sediment was blocking the faucet. Could not open up the flow. Bad news is the heater is over 7 years old and will need replacing soon. Adam thanks for the great job.
This was my first time using Goettl for any services. I needed a minor plumming issue resolved. They were very communicative, on time, friendly and professional. Steven went above and beyond to ensure a repair within budget. I couldn't be happier with their service amd will definitely use them again in the future.
AC went out Saturday evening and by 11:00 a.m. on Sunday everything was fixed. Price seemed a bit High but Comfort was more important. Mike was great and explained everything in detail.
Service Tech wasProfessional on time and completed the job in a timely manner.
Chris was prompt and efficient at the cleaning. He was polite and knowledgeable. He did a great job
Ronald from Goettl was very good. He gave super helpful service and recommendations to keep our unit and system running efficiently.
We were greeted with very straightforward information. We had all of questions answered in a very knowledgeable manner. We felt very at ease with our tech Mike. He was very personable.
Excellent service. Chris was very thorough and detailed in his evaluation and recommendations.
Mario was able to evaluate the best solution setting up my water softener. The install was smooth and clean up fantastic.
Hand's down the best service! Our service technician, Jesse Martinez was very thorough, explained every step and respectful. Hopefully Goettl will let me request Jesse for future tune-ups.
May 7, 2024Jesse was very thorough and professional.Adam was amazing. He came earlier than expected. He was personable and very professional. He knows his job very well. He unclogged the kitchen sink as needed and repair a plastic piece without charge. He is truly an expert and I would glad to have him do service for my mom's house in the future.Joan WilliamsJanuary 30, 2023Goettl Air Conditioning and Plumbing company performed professionally and efficiently on two recent occasions. Our HVAC system failed. Tyler worked with us and negotiated a fair price with a new unit. Next Mario and JJ came out on a Saturday and worked 10 hours on the installation without stopping. There was a problem with the blower and so a supervisor Rino was dispatched on Sunday and helped to diagnose the problem. He then without hesitation had Mario obtain a new blower and board. Once installed the unit worked perfectly.And now today, JoJoe and his assistant Mario came to our home to clean the HVAC ducts. Once again they were extremely professional, knew exactly what they were doing and completed the job efficiently and professionally.I highly recommend Goettl for HVAC and related services.Joan Williams
Ronald Dumas, the tech, and Zario Burrell, the customer service rep, are Fantastic !!!Our AC was not working and it is in the 90's here. Zario, at customer service, somehow got us a same day appointment. We are so thankful for his extra care and professionalism. Then Ronald actually got here earlier than expected, found the issue and repaired it before it got too hot in the house.Both of these gentlemen are great ambassadors for Goettl!! They are the reasons we feel good having stayed with Goettl and Club Sadie for 8 plus years.Thank you for great customer care and excellent service to Ronald, Zario and Goettl!!!
Samuel was excellent very nice to deal with. I appreciated all the options he gave me and the kind courteous service.
First of all, this company is all about customer service. Adam Retherford was the best. He showed up with a great smile, and great respect for my home. Very knowledgeable and patient with me in answering all my questions. He provided great problem solving skills for how to losen a tight screw. He evaluated, even corrected another problem with the outside faucet. He provided me with the knowledgeable insight and fun conversation that brighten-up my day. It is not everyday you meet a great person like him.
Jacob came out to do a home plumbing inspection. Found minor problems with all three toilets and corrected them. Then drained the water heater and discovered that the anode rod was completely corroded, so removed and replaced it. Checked all the pipes in the house for leaks and sold me a great enzyme product to keep the drains clean. He was very professional and explained everything and answered all my questions. Great job!Had our yearly plumbing inspection done again today. Victor a great job flushing out the water heater and checking all the plumbing for any problems. Answered all my questions and explained everything he did. He was very professional and knowledgeable.
My family has been using Goettl for years and have always received outstanding service. Technician Jesse Martinez was no exception! He was friendly, professional, thorough; explained the scope of his work and confirmed we were satisfied with the results. Would highly recommend, thank you Jesse!
Yunior is very professional, he explained the issues and was instrumental in helping me get the best services necessary to get my air conditioner fixed
The technician John was fantastic with his service, explanations and attitude. Great tech, we're absolutely pleased. John was quick with the report and repairs!
Our 7 year old outdoor air conditioning unit began making horrible screeching sounds so we went online to schedule a service call with Goettl. After 20 minutes of the website cycling and not loading we finally just called.We scheduled an appointment and the technician Chris Ross showed up promptly and was an absolute pleasure to deal with (according to my wife). He was thorough, informative and presented her with various options for repair or replacement. We chose replacement which in the end was cheaper and the "base model" far exceeded our expectations.We are extremely pleased with Goettl and their technician Chris.Note: the only reason that this is not a 5 star review is because of the difficulty that we experienced when on their website.
Nick saved the day for us!!Sure was better than another company who tried telling/selling us a new air conditioning system. I would recommend Nick and Goettl anytime
I will always being calling Goettl first for my air condition needs from now on. We have cold air again thanks to them and paid $500 less than another company quoted us at. Thank you Goettl!
Nathan T. was our technician. He was thoroughly professional, and communicated clearly throughout. Nathan was conscientious of our home and left things clean, tidy, and running smoothly. I tend to like to watch when repairs are being done, and Nathan had no problem with that.Update Sep. 2023: Jaime R. and Josh came today for a system check. Excellent service!Update April 2024 - Stephen completed our plumbing check up, flushed the water heater, and pointed out a necessary repair that he made short work of. Excellent service!
Levi was friendly and answered our questions. Was a very helpful service man.
Special thanks to Frank Ramos for looking out for us and for your professionalism. Calling Frank was like having an uncle who had their best interest for us. Thanks for your support today!
Aaron was very professional and personable. Very knowledgeable and provided direction for our needs.After the installation of our new air conditioner that day, the installer discovered a problem. A request for a call back was sent to our salesman the day of the installation. We had questions about the unit, would like a receipt and/or paperwork for the unit and warranty information. A manager contacted us the following week and corrected the issue. I can give a 5 star because the techs are always professional knowledgeable and courteous and now I know that Goettl steps up and cares for their clients.After our installation a leak was detected by a sensor in the attic. Juan came out and sealed the spot that leaked without any problems. Once again very friendly professional and skilled. Very satisfied once again.
Another great interaction with Elvin at GoettlI continue to have amazing service with Goettl. Carlos and Danny were out today and not only was the customer service phenomenal, but they did a thorough job replacing the needed part while also outlining/prioritizing other maintenance needs to budget for. Just as I stated in my previous statement below, I’ll never use another company for AC repairs.I will never use another company for my AC repairs. Professional, amazing customer service, quality, genuine, and caring are just a few of The words I’d use to describe my experience.Special shout out to Aaron Martinez for going above and beyond to take care of my family!
Larry was great personable professional and timely. I could not have asked for more. Great employee. Thank you.
Very informative and professional did a great job. Take me a lot of information and a lot to think about. I will be discussing it later with my husband and hopefully we'll get back to you real soon. But once again, I'm restored a bit with Matthew and his side kick.
Elvin Salas Rios was very professional, courteous and timely. Very pleased with his expertise and knowledge. He helped me out with understanding my system and even fulfilled my request of installing a new thermostat very late in the day. Thank you Goettl!
Adam was very gracious and professional. He made the service call as easy and streamline as possible.
John was very helpful with some extra issues we were having. We were unable to figure out the issue because the fan did not run for no reason like it was doing before. But I will say Goettl price to replace low voltage wire is very outrageous. 1000 $ to replace I wire that basically drop straight down for a/c to thermostat. I will be looking for a new a/c company after this. They overcharge everything. And from what I am told they don’t value thier employee with their 5 star review bonus.
Honest post here! I had an incident that occurred with our service. I was not happy and several phone calls later, I got a call from Nels and surprisingly my negative thoughts changed! Even though our service wasn’t what I expected nor did I have expectations of a good outcome. Nels was very understanding and a positive star to the company!
Ronald Dumas did a great job. He explained everything to me in detail. I appreciated his time and effort in getting my unit ready for summer.
I am very satisfied with the rapid response of Goettl for the malfunction of my Goettl HVAC. Their technician completed a timely and correct diagnosis that the condenser coil had developed a leak and required replacing. However it would take a week to acquire the coil. In the mean time they agreed to return and refill the refrigerant as needed pending the arrival of the coil.
Adam was extremely professional, knowledgeable and kind. I was well informed throughout the processThank you
Very helpful! Aaron took the time to listen to my concerns about a humidity issue in my home. He took pictures of the AC issues I was having and explained the problem in an easy to understand way.Another time Jaime came out to do an annual check up and provided great recommendations for keeping our old AC going as we are going into the summer. He was friendly and helpful!
Technician addressed all my concerns, cleared our shower drain and tightened up the faucet handle. Also cleared a screw from sink drain that was backing up the sink. Recomended using same brand parts when I do my own repairs to avoid further issues.
Ronald was great. Super friendly and professional. Didn't upsell at all, and provided comprehensive info about a leak in our unit. Highly recommend!
Brett was extremely polite, knowledgeable, and professional. We will definitely ask for him again. Excellent experience!I used Goettl again and met with Adam. Adam was very experienced, listened to the issues we were having, and quickly diagnosed the problem (and he was spot on as we later determined). Another plumbing company had told us it was a "design issue." However, Adam and his crew helped us clear out the sewer line grease/buildup blockage and get the core problem resolved. Very impressed by Adam's expertise and his crew of Mario and Andrew. Mario was EXCEPTIONAL and went above and beyond to explain what he was doing, why, and how we could prevent a similar issue in the future. Will definitely ask for them in the future. On time, reliable, professional, communicative, and pricing was fair!
John Ayotte was the service tech. Very courteous, efficient with his time, thorough, and professional. As a landlord of several properties I especially appreciate his quick and complete service. His professional opinions and suggestions for addition services in the future were appreciated as well.I'll use Goettl again.Brad
Matt Tanner was very helpful and professional. He explained everything that was going to be done and how the process worked. I would absolutely recommend him to friends and family.
Today I had Larry and Justin From the Plumbing service dept coming to our house they were Awesome A+ listened to our problem helped us get it fixed and got us set up with other servers that we also needed. I highly recommend this team wish we would have call them first. Also we signed up for the "sadie" check that out too. thank you guys.
Eric was wonderful and very helpful with explaining the ussues with my unit and how to fix these issues.
Matt was great. Very good communication, very efficient and very professional. Aces all the way
Can't say enough about how satisfied we were with how Adam resolved our toilet situation. We were very impressed with his knowledge base and how he effectively communicated with us.
Jese was very helpful and respectful. We ran into a hiccup with the installation of the smart controller. He knew just what to do, and had the system up an running in no time. Goettl has the most respectful workers I have had the pleasure to have do my work.Very happy with my Goettl services.
Elvin and Sergio were very good and professional. Thank you for the great service!!Q was great
Frank was Awesome. His professional experience and work ethic are superb. He recommended a couple of things that will make my life better. He is Amazing. When I get the surge protector I will be requesting him. Thank you Frank.
Goettl installation team Adrian and Cesar arrived on schedule. No time was wasted as they got to work right away to install a split HVAC system with additional ductwork. The installation process was efficient as we could tell they took care for our home and pride in their work. In fact, we were so impressed by their workmanship we requested them for the next phase of our installation project, which included adding new insulation and ductwork cleaning. Adrian and Cesar are seasoned professionals. Highly recommend!
Mark was great. I have had the opportunity to have him service our water heater twice. He wa very thorough and professional.
Q Perez came out today for preventive maintenance on our heat pump. Very knowledgeable very friendly. Walked us through each and every step and also showed us lots of pictures of our system. I feel very safe using Goettl. Thanks again Q.Tracy Ehrhardt
Vincent was awesome. Thanks! Thank you Goettl for listening to our disatisfaction and resolving it 100 %. We are very happy to have our issues heard and another tech sent out to resolve questions/issues. Much appreciated. Great SERVICE!
Sam was friendly and very helpful.He explained everything and made it easy to understand what was going.
Our service person was thorough and explained everything he did and checked. He also gave us pointers on how to make our system work more efficiently.
Very knowledgeable person. He did his best to find exactly what’s wrong with my unit.
Brad was here at 9am. He was so professional, friendly and helpful. He explained everything so I could understand. I'd give him a 10+!!Great personality, I could go on.Thanks, Brad
Mike S was a pleasure to work with and was detailed in helping our neighbors out !!
Adam was great. He fixed the problem (malfunctioning drain) efficiently, and was friendly as well as professional.
Goettl has a remarkable history of professional service for us. Today our Goettl Service Professional was Jesse Martinez, for heat pump annual maintenance. Jesse was thorough, knowledgeable, friendly, efficient, and professional. We had the sense we were in good hands in every way.One thing Goettl does is take photos of the damaged part, with any digital readings, then the fix. Together with their professionalism and obvious knowledge, it makes for a high degree of confidence in them. Also, there’s a conference call with a supervisory person, who can add any details missing from the service technician’s data base, ensuring any question can be answered thoroughly, including details about what was done in the past.We've been very satisfied with our Goettl maintenance and repair experience for more than a decade. The quality of the experience they’ve given us is really remarkable!
Derrick did outstanding work. Explained everything along the way.1/23/24 - Matt did a great checkup and installed my monitoring system. Explained everything!
Q thank you for your HONESTY and I plan to get future work done as the gentleman explained everything over and beyond and now I have a plan to get what I need! Thank you!!!
Great service!!! Extremely prompt and responsive. I never had to wait on hold which is important for someone that schedules her day to the minute!Brad Bell was amazing, he was extremely helpful and patient. He communicated when he would be arriving and gave me plenty of time to prepare and was on time! He answered all the questions I had and did a very clean and thorough job! Thank you so much! I will definitely be using Goettl again and will be requesting Brad to be my technician.
Jaime Rosales was great in documenting his work on our air conditioning taking pictures of all the points of interest and sharing with me what options are available. I'm hoping I will get the pictures that were taken in an email.
Matthew & Kaden arrived on time & were so incredibly informative. They answered all my questions and were efficient. They sent over a quote right away for the work and inform me how to schedule repairs.
Q was wonderful and identified the problems and remedied immediately.
Ian showed up to help us with an issue with our heater. He listed to what my husband was saying and got it! Something about the defroster time being too long. He took the time to check everything else to reassure us it was OK. He was very professional saying he gets it without being sassy or condescending. And was not in a hurry.
Mike S. Was great and very thorough when he came to my home to fix my thermostat! Awesome job Mike S. !!!
Mike came out to take care of my semi-annual ac service. He did a great job. Thank you!
Extremely satisfied with the service and technician that repaired our heat pump system. Aaron was clean, professional and friendly. He explained in detail the issues and solutions and repaired the unit quickly.I highly recommend Goettl and will be my first call for any service needs.
We had great experience with Goettle. Jacob technician was very talented and knowledgeable. Did great maintenance service. I would definitely recommend this company.
Nicholas was polite, professional and efficient. He diagnosed and fixed our furnace problem, and we’re very happy with the service we received.
Bradford was great and was very thorough! Everything went smoothly and my cat loved him.
Mike S. was terrific - expertly diagnosed my broken HVAC's problem, got it working again, and took the time to clean off the unit before leaving, even though it was Saturday evening. I really appreciate the care he took throughout his visit. Thank you Goettl!
Carlos, knowledgeable and courteous along with being informative for the entire rejuvenation visit. Appreciate the service.
Updated 12/6/24: Plumbing services. Brad (plumber) was exceptional. Professional, knowledgeable, courteous and kind. He was very through in his search for my plumbing leak and ensured that I understood everything. Would highly recommend Goettl.2023 review: fantastic annual maintenance call today. Brandon was outstanding. He was professional, courteous and left everything spotless. He took the time to review all his finding and break it down into layman’s terms. EXCEPTIONAL. It is team members like Brandon that keep me a loyal Goettl customer. 5 star plusInstallation team lead by Edgar was fantastic. Very attentive to every detail. Professionalism plus. 5 star plus.Warranty service team Nicholas and Robert were exceptional. Very professional, attentive, knowledgeable and safe.Maintenance technician Chris did an exceptional job. 5 star plus.Annual rejuvenation check was awesome - excellent service. Carlos - 5 star plus.Service call with Juan - he is exceptional in his customer service and very knowledgeableHad a follow-up service call today. Technicians Andrew and Rae were FANTASTIC. Professional, knowledgeable, courteous and kind. Highly recommend. 5 star plus.All around Great team.Goettl stands behind their products and service - absolutely top notch. Ronald is amazing; professional, experienced, kind. 10 star ⭐️ plus.Another 10 star service today from Elvin and Sergio. Fantastic customer service. Had an issue with dirty duct (just had them cleaned last Fall) and Elvin spoke with his manager and Goettl will be taking care of it (cleaning again) no charge. They stand behind their products and team.
The shower head was destroyed before he even installed it. Less than 24hrs later… this is what happened. I need it to be fixed.
Matt was great! he was clear about what he was doing and what he had done. He is a good representative for the company. We’re always happy with Goettl.
Carlos was very professional and friendly. He made quick work of the fix and explained everything thoroughly.
We really like Goettl. The service has always been excellent and the technicians are always pleasant and professional. We just had to place a call for a slow drain in one of our bathroom sinks and shower. To my surprise, they had an opening same day! Mark cleared the issue quickly and was on his way. We now have clear running drains again! Thanks, Mark and Goettl!
Mason was so polite. He rescued our cat off the ladder! He explained things to me without getting in a hurry.
Brett was professional! Very courteous. Fantastic job! Only issue is he forgot to close off the attic crawl space in the laundry room
Adam and Bradford were awsome! Water heater decided it had enough and the Goettl team had me up and running in less than 24 hours!!!! Greatly appreciate them servicing us on a holiday weekend.
Adam was on time, and handled him self in a very professional manner. He is extremely knowledgeable and quick. He solved our drain issue much faster than we could ever do. It was a pleasure to have Adam answer our service call
Mike S did a thorough and complete job. Excellent explanations. Very friendly guy.
Brett was awesome and fixed a leaky dishwasher. Great friendly service. Even gave us pointers for some DIY drying.
Jaimie Rosales was very prompt and professional. Explained everything he did and how our furnace is working to its capacity. Wonderful person.
The gentleman that came to our house and fixed our clogged drain was a blessing! You don't always get great customer service these days but this man Adam Retherford proved that the experienced professional people who know customer service and actually want to do what they do still are out there and my wife and I honestly could not be happier. Thank you so much for your excellent work and the free advice that I can confidently pass to another;)Thank you GoettlVery satisfied customers Star &Frank
Otstanding service. My a/c stopped tunning on called the 800 number josh got dispatched started the process got a unit installed the same day on 100°c day. Vidal en the crew got this up, running and tested.
Great company that continues to up the safety and protection of your home. The service protection & checkup plan for $19.95 has been upgraded to include sensors to let you know when there is a problem. The sensors let you know where there is a problem -on vents and water heaters and a faucet. We have gotten great service. They also come out to Superior without charging a trip charge. That had us sold right away. Strongly suggest the service plan with old or new a/c or water heaters. We lucked into Gosettl. The only department we have problems with is Billing they are almost impossible to get a reliable auto pay plan set-up with.
Very good experience! Technician was personable, knowledgeable & explained everything he was doing. Would request him again
Adam came out to check on why I had low water pressure-turns out it was the water softner system. Adam did a great job explaining the issue clearly and suggested numerous ways to solve the issue. I highly recommend Goettl A/C and PlumbingBrett 12/6/23-came and checked all our plumbing and tested our water- stated everything looks good and offered a few recommendations- Brett was punctual and very knowledgeable.
Mike S. was absolutely amazing. Thorough, informative, and did the job right. Just another reason I love Goettl.
Adam was awesome! He was very informative on what was going on gave me advice on how to prevent it from happening again. Thank you Adam for your knowledge and kindness.
Carlos and QThey were both great both on timeVery nice to work with did a great jobThank you Dee Bartels
Samuel Ripley was very polite. He explained everything thoroughly and showed me pictures to help understand what he was seeing. 👍🏼 great service. Thank you.
Brent was very friendly, and nice to deal with. He checked everything, and didn’t try to sell me anything I don’t need.
Easy service request through website. Fast follow-up from scheduler. Carlos was super professional and knowledgeable. Great experience overall!
This review is really only a reflection of Brad Bell, the Goettl technician that came to our house. Brad was very nice when he got to my house and seemed very knowledgeable, however, I received the text message saying the tech was on the way and he didn’t show up for over an hour and a half. Not only that, it took 3 weekends and several phone calls to management to even make this appointment happen. I then asked Brad to have the general manager or operations manager call me back with follow up after this appointment and I still haven’t heard from any of them. Although Brad was nice, I unfortunately cannot recommend Goettl
Mike S was a pleasure to work with, he was friendly and easy going. He answered all of our questions professionally
Carlos came to setup Smart Sadi and was a great experienceCarlos seemed most knowledgeable of our entire heating and air conditioning system. Before starting he explained to me what he was going to be doing and was very helpful and polite in all our dealings. I would appreciate having him return for any future work at our home.
Our A/C has had an issue that has had to have several trips to try and fix. I was very pleased that Goettle then gave our A/C issue very high priority and sent out a whole crew and manager to make sure the issue was found and resolved. We very much appreciated getting it back to working on such a hot period. ThanksBrett 11 /22/23
Samuel was a pleasure to have in our home, explained everything he did, took lots of pictures and sent them to me for my files, nice young man
Mason was awesome. We had the unit repaired previously and the person didn't do their job right, but Mason took almost two hours to do things correctly. Thank you!
Jesse from Goettl came out for a routine maintenance and found my system wasn't as efficient as it could be. He showed me the standards on the equipment and what my parts were pulling. He showed pictures and explain exactly what they did and what range everything is in. Jesse explained it all and it was 👍
Brad was fantastic. He was kind and professional. Talked us through every step and what needed to be done. Would have him back anytime.
Carlos did an amazing job was very polite, and explained everything very well. Cleaned everything up after and was very informative of all the details of my A\C unit and the rejuvenation process and service. Thank You very much having such courteous and respectful service men.It was amazing how fast Matthew And Derrick were, both were very professional and explained exactly what they were doing and what needed to be looked at and then we chose what we wanted to have done right now, need more done but at a later time. Thank you so much 😊Q was amazing today n very friendly and professional, explained exactly how, what,why's of the service 👏 Was very courteous and that's why we use GOETTL, THANK YOU SO MUCH👍‼️
Dylon the plumber came by and provided sound advice on our water heater needs today.
Another Job Well Done...Elvin & Sergio Were Outstanding5 ***** STARSGTM JOHN JACOBSEN
Brad is outstanding; knowledgeable, personable, on-time, responsive. One of the best techs we’ve met to date (and that is saying something). Jon (customer service rep) and Ivan (project manager)were also amazing and easy to deal with; very professional and personable. We came home to a flooded garage due to a water heater leak and Goettl was out within a few hours to help. Have been a Goettl customer for years and will continue to be for years to come.
Brad was great and professional . Very skilled as a plumber. Knew what he was doing all throughout his visit to my houseExcellent professional quality and timely service. This timely service is much appreciated.
Our service tech Adam did a wonderful job to fix this bathroom sink. He was very professional and accomplished the job perfectly and in good time.
We had our HVAC serviced by John Nunez. He was extremely professional and efficient.
Had a leak in our whole house RO system installed by GOETTL August 31, 2018. Last weekend it had a leak. Tack was out today. Repair is pending as they need to get part. Water damage to our garage and spare bedroom. Restoration professionals were here within 4 to to start the repair. This is incredible. GOETTL is truly a remarkable company. Mr. Goodrich is a man of his word.On 11/04/2023 we scheduled a duct cleaning with GOETTL. AC and plumbing. Our tech Jesus Munoz contacted me 1.5 hour before our scheduled time and indicated he could be there a bit earlier than scheduled if that worked for us. He arrived 45 minutes before our scheduled time, explained the procedure and answered our questions. He immediately began his work and worked diligently to complete his task. He kept me posted on progress and job status. Throughout the time in our residence he was professional and represented GOETTL very well. Charles also was part of the great experience as well. He worked diligently throughout his time in our residence as well.We are very satisfied with the continued service we receive from GOETTL. These two fine representatives took complete care of our needs.Thank you GOETTL
Carlos came out this morning and we had a thermastat that was not working and he had us up and running in 30 minutes.
Mike S. Very friendly and professional. He was very thorough in explaining all he did and what needed to be done.
I have used Goettl since 2010 and I’ve been very pleased and recommend them to everyone Saul came out today He was very friendly and professionalI plan to request him again
Dylon the plumber provided options and information regarding my water heater. Excellent service.Adam was here. Very polite. He was prompt and helpful
This was our first time using Goettl and it certainly won't be our last. Our technician, Levi, was very helpful and knowledgeable. He showed up on time and helped me to understand what was causing my drain shower drain clog. Levi was in and out quickly and efficiently. The best part is the unbeatable $80 drain unclog pricing. In fact, we contacted another plumbing company a couple weeks prior for a different shower drain (same issue) and that company charged us $287! I'm glad I went with Goettl and happy they sent Levi to fix the issue. Great service and customer care.
Goettl itself is a wonderful company. All staff is friendly and helpful. The service representative Q Perez was very friendly and professional.10/13/2023- Brett came out to look over our water, plumping and water heater. To make sure everything was still working good. Few things needed fixed, but I loved that he did not try to pressure us into buying/replacing the things. He just informed me of them and that was it. He was friendly and professional.
Well your repairman said that he couldn't fix my sprinkler leak after he told my brother Kevin that he could. So now I'm waiting for your ac repairman to get here to fix ac that hasn't been working since last night. Well the repairman finally got here at the time they said he would. Let me tell you this guy was polite, answered all of my concerns. He inspected my ac unit and advised me that it might be time to replace the unit. There was no pressure in trying to get me to purchase a new unit though. He just told me the truth and allowed me to make the decision. The people here are the real deal. So if you want a company that truly cares about your comfort then look no further. I couldn't have asked for a better repairman and I only want him to service my unit, although I'm sure that any other repairman from this company would be just as considerate as he was. Way to go Goettl you have sold me. I truly believe that your the ac company that I want to do business with. Thank you for a worry free experience and thank you for making the company into what it is today. Your hard work has paid off.
Andrew was the best. He was professional and understanding. He showed up and changed out the thermostat for me at no cost and did a maintenance check of my AC. He was thorough and did his job skillfully and efficiently. I was very happy overall with the service and the company. I’d recommend Goettl to anyone!
Our AC went out at 9 o’clock at night. They were out at 8:30 the next morning working on it to get it fixed. Start capacitor came loose from mount, arched on wire coming off contactor and blew hole in start capacitor, also took out contactor and run capacitor. We were up and running less than two hours. The tech was friendly, professional and did a great job.
Steve and Skye from Goettl delivered exception service, again. They flew in, fixed the plumbing issue, and done! Always a good choice to work with Goettl. Thank you kindly Steve and Skye for clarifying and resolving our problem Wishing you and your families only the very best. Cheers, Jason and Holger
Q from Goettl did an amazing job getting our air conditioner back in good working order. He checked everything over and was very professional. Appreciate your hard work Q. Waking up at midnight with a non working air conditioner is Arizona makes you really appreciate your services that much more.
What an awesome Company! They truly care about what you need. Matt came out to my house today for an issue in our bathroom that we thought was going to cost us thousands of dollars and took his time to determine that the high priced fix was NOT the way to go. So grateful for his honesty with the ladies in my household and for not taking advantage of the situation. Goettl is worth every dollar because they do QUALITY, HONEST, work and stand behind everything they do! I will remain a loyal customer as will my roommate!
Living in Phoenix, our AC is a paramount necessity. Our 15 yr old unit crapped out in August, so getting it repaired or replaced was urgent. Goettl was awesome. They've been responsive, helpful, and a true pleasure to work with. Josh, the tech, was on time, friendly, and professional. Daniel and Leo, the installers, were amazing. Working in a hot (100+ degree) house was miserable for me, but these guys stayed friendly and really went above and beyond - Leo even had to fashion a custom stand for the unit that looks perfect!! I will not hesitate to use Goettl again (though I'm hoping I won't need to for a long time), and have no doubts about recommending them. They have honestly earned this five star review.
Our 1987 AC unit went out late night of friday (07/21/23). My bf could not find any repair people available but Goettl company to check the unit. So least to say we need a new AC unit and the installation guys, Abraham and Uriel, were the ones that got dispatched at our place. They're right on the dot at 8am parking the truck and right at our front door. Checked the locations they needed to work at, went back down and started getting all the equipments needed to fulfill the job. it's monday today and about 118 degrees. The condo has been out of any cool and around 97 degrees inside when they got in the morning. Abraham and Uriel worked all day in the heat to make sure we have a new cool AC by the end of the day. They even vacuumed in and out of our condo. Thank you for dispatching these two. We have a new AC now. Yay!
Great guys to work with! Our AC went out at 2am and gave them a call and had someone at the house in the morning. Decided to replace the unit and they gave a great price on a new unit and install and it was done the next day. Highly recommend these guys especially for our veterans out there they really helped me out with some discounts! NICK, JOHN, ROLAND, DANIEL YOU GUYS ARE AMAZING!
Q very professional, explained everything so I could understand. Would definitely recommend 100%They wouldn’t let me add a second review so I just combined them bothMan where do I start!! TEAM MANNY and JESUS were just the best, very professional and very respectful!! They came here and changed 2 ac units and finished in one night, these guys deserve the best and a big raise, I couldn’t ask for a set of better guys to work on my house. Goettl should be proud to have these guys working for their company.100% would recommend
The team that was sent to replace my AC were absolutely amazing! Chris, Chad and Josh I can not thank you enough for all you did! They worked so hard and were extremely professional! They even went through and cleaned up after themselves. I would definitely recommend Goettl to anyone who needs either a service or new AC unit! I also would like to give thanks to Tony for walking me through all me options and helping keeping my mind at ease with such a big purchase!! Thank you again to the wonderful staff at Goettl Air!!!
Goettl did the installation on the wholehouse Springwell filtration system we supplied. The 2 techs that arrived were so friendly and approachable. They spent the whole day mounting and plumbing everything so professionally. I mean they really took their time to get all the lengths right and pipes parallel. They even installed shutoff valves as well as hard and soft water valves for hose connections. They were getting ready to paint up the pipes when we requested that they leave them bare because we like the look. Of course, they left a flashlight and stuffed dog for our little girl, which is just the sweetest little thing that they do (and clever marketing because now our daughter wants them to come back 😅). Great experience all around
Mike S. Was very friendly and knowledgeable. Very happy with his service!Mario and Jojoe did a amazing job cleaning and sanitizing our Duck work!AND Alton and Ryan went above and beyond installing a new unit on father's day! They are all professional, reliable and really came threw for our family!Thank you Goettl for amazing service!
Josh Dixon was outstanding! He was on time continually checking with me the sounds I was hearing with my AC unit. He let me see AMP on his device insuring that I understood what’s acceptable. He focused on our needs and made sure that future maintenance is important to ensure the motor lasts many years. Thanks Josh you rock! And scored a high score on Star Wars!
Mike S and Abel came by today and were extremely helpful and friendly. If you have any issue, these are the guys for the job. Both Mike and Abel went far beyond the call of duty to make sure I, as the customer, was completely happy and comfortable with all the work we had talked about. They both spoke very clearly and in great detail of any issues they saw with both the plumbing and the AC unit. They both were very accommodating to my needs and wants with the services I requested. Again I would highly recommend both of these technicians to any job. Mike is a true master of HVAC. I have never met someone with as much knowledge as he had on the subject. Abel is also a true master of his craft as well. Thank you so much for the help today. Mike and Abel truly make Goettl the world class company that it is. Keep up the great work.
Q! the man and the family members before him of HVAC technicians does really show the love that this young man has for his career,plus I enjoyed his energy and his professionalism and was very comfortable with our Guy Q! He was Very Knowledgeable and Answered all my questions with The time It took From Start to finished with face 2 face Conversation to the Phone Calls with The Big Wigs at the office with the Cost and Installation it was all a Breeze and No Stress they're the Best At What They Do. While our Guy Q, Came to the house this morning @ 9:00 and by 1:00 he had done a fine job and was on his way. So now the next members to show up ready to install AC unit those technicians "CHAD" and "CHRISTIAN" Absolutely the best and are Complete ROCK 🌟 STARS! So pleasant and VERY HARD WORKERS going that extra mile to complete their dutys in a timely manner just stellar employee's I'll highly recommended those two Chad & Christian they cleaned up afterwards and then some and the work that these 2 performed was completed on Saturday very impressive and So now Day 2 Duct work to be completed by 2 different gentlemen than on Saturday, Duct work not completed so work needs to be continued into 3rd day Monday to finish up things that should be completed by Monday with no issues. The duct work the job was just okay not great and there was no clean up performed afterwards by the two technicians. Myself cleaned up the debris left behind all over the floors and on the couches and furniture. Still with Goettl being in good hands was the best opion moving forward So I decided on it and pulled the trigger on the4-🌟-🌟-🌟-🌟- STAR option plan. Being they have a 1🌟star thru 5🌟star option plan for you to pick from and all the work is done in-house NO outside contractorsI want QUAILTY 👌 and you pay for what you get. This summer, 2023, well be so cool and chill with Goettl Air Conditioning and Plumbing. The 2 techs who showed up for install on Saturday CHAD & CHRISTIAN I was very HAPPY to see they kept everything so clean and covering the floor and covering the laundry room washer and dryer plus anything that might be hit or scuffed they made sure to show respect and respect my house, Thank you and I'll update after completion of theFor day three, duct work to be finished, and the old ac, ducts and all other removed parts would be hauled away from the front yard. I will update this review if things don't go as expected for day 3.
Just had a complete new a/c unit installed by Marcus, Alton, and Ryan. These guys did amazing, very respectful, and kept us informed of everything going on. We also had another crew come in and do a complete vent cleaning/sanitizing at the same time, and with all the Goettl team in here, it went seemless and professional. Been using their services for year and will continue to for years to come.Recommend Goettl to anyone for multiple home services!!
We has an a new air conditioner scheduled in 2022 and the techs that came out were very professional and patient. We had called for an appointment today because our gas bill had been much higher than past years and there seemed to be an issue with the heat. Joe was our tech and had the issue diagnosed with multiple fixes to address it in less than two hours. On top of that, he was so patient and kind to our dog, and was fun to talk to! He is now our preferred tech and we are so appreciative of him and of Goettl for getting someone out to us so quickly. He even gave our dog a toy when our dog training appointment accidentally came at the same time as him being here!
We had Jon Parks for our service man for a leaky water softener unit and he provided excellent advice on our water conditioner unit that needed replacement. We found him very knowledgeable and professional in his recommendation.We couldn’t be happier with his service and recommendations. We were very happy with the fast service and the excellent team installing our unit! They were installing the new unit the next day and they were very professional and did an excellent job!Thank you for all for the quality and excellent service and advice!Bruce Spears and Donna
My In-laws have been loyal Goettl customers for years, I’m writing this review on their behalf. Goettl consistently offers quality services at a fair price, the service men are always professional and respectful of your home. My in-laws had to be out of the house today so I was at their home while Goettl cleaned the ducts. Daniel and Tano were a great team. They communicated well, did a thorough job and didn’t leave a mess which is always appreciated after a dusty clean out. Would 10/10 recommend.
Stephen came out today to do a flood inspection. He cleared the drains in our bathrooms, flushed our water heater and fixed the plumbing under our kitchen sink. Now, everything flows beautifully. He did a great job and is a valuable asset to the company.
I was having issues with my ac unit and I was shopping around, but received no reply. Idecided to call Goettl just because. When Goettl came out, we felt we were in good hands right away. When Josh came out he was knowledgeable, professional and straightforward. He was also very personable and showed great pride in his company. We felt he was very truthful and that is hard to find if you don’t believe in your product and know you work for a reputable company.Goettl walked us through what we needed. Victor was extremely helpful in financing our purchase. Ryan, Alton and Marcus came out to install did a great job. They were respectful of my nephew and I who work at home, and worked so hard… especially in the attic and on the roof where I know it was over 100+ degrees up there and in the 90s on the roof. Ryan and his crew were very professional and showed great pride in what they do for the company and provided awesome customer service. I would definitely recommend this service to anyone and everyone who asks about my new ac unit.
We already had 3 quotes on a much needed full replacement of our two A/C units and exchange units. We decided to call Goettl just because.When Q came out, we felt we were in good hands right away. He was knowledgeable, professional and straightforward. He was also very personable and showed great pride in his company. We felt he was very truthful and that is hard to find if you don’t believe in your product and know you work for a reputable company.Q walked us through what we needed. Tyler was extremely helpful in financing our purchase. Dustin and his crew who came out to install did a great job. They were respectful of my son and I who work at home, and worked so hard… especially in the attic where I know it was over 100+ degrees up there.It’s only Day 1 with our new system, but we are very happy customers so far!
