The Goettl Academy

Welcome to The Goettl Academy: Where Learning, Growth, and Success Come Together

At The Goettl Academy, we are dedicated to setting our team members up for long-term success through a comprehensive new hire onboarding process. Our training program reviews key Goettl processes, software, and technologies giving you the knowledge and confidence to excel in the HVAC and plumbing industry from day one. We believe that investing in our associates is the key to delivering exceptional service and growing our business.

The Goettl Career Path: Growth Opportunities Tailored to You

At Goettl, we provide growth opportunities that align with your aspirations and personal goals. The Goettl Career Path offers a clear route for associates to advance in both the HVAC and Plumbing trades. By utilizing cutting-edge technology like Interplay—an immersive skilled trades training platform—and Bluon, along with hands-on lab experiences, our associates continuously develop their skills. This commitment to growth not only improves individual abilities but also enhances the overall customer experience, ensuring we always provide the best service possible.

Continuous Learning through Goettl Knowledge Checks and Weekly Training

classroom lectures, hands-on-labs, virtual reality simulations, and field experience

We believe that learning is a continuous process, and at The Goettl Academy, we regularly use Goettl skill reviews to monitor progress and identify learning opportunities. This allows us to tailor our training to reinforce critical areas. Our weekly technical training sessions blend classroom lectures, hands-on labs, virtual reality simulations, and invaluable field experience with seasoned professionals. These sessions are designed to sharpen trade-specific skills and keep our associates up to date with the latest technology.

Goettl technician outside in front of a fully-stocked Goettl service van

Hands-On Field Support and Innovative Tools

Supporting our associates in the field is easier than ever with advanced tools like Bluon and MeasureQuick. Bluon is an AI-powered tool that provides practical, real-time answers and access to the largest parts and equipment database in HVAC, making it easier for our techs to diagnose and solve issues on the job. MeasureQuick further enhances troubleshooting capabilities, helping our team consistently deliver exceptional service. Our hands-on lab areas allow associates to safely practice and refine their skills, preparing them for any challenge in the field.

Customized Training to Drive Excellence and Business Growth

The Goettl Academy has developed over 500 custom training courses designed to enhance technical skills and problem-solving abilities and tailored to the unique needs of our associates. This comprehensive training catalog offers associates to level-up their technical skills and equips them to quickly identify problems and provide effective solutions. By fostering continuous growth and development, we help our team better serve customers, enabling us to see more customers and help more people experience total home comfort.

At The Goettl Academy, our mission is clear: by empowering our associates with knowledge and skills, we advance our business, elevate the customer experience, and set our team up for long-term success in the HVAC and Plumbing industries.

FAQs

Frequently Asked Questions

The Goettl Academy is our in-house, employee training program designed to equip HVAC and plumbing technicians with the technical skills, craftsmanship, and customer service expertise needed to excel in their roles. The academy emphasizes technical mastery, profitable sales, and associate development.

The program is open to all Goettl associates, including new hires and experienced team members, regardless of their current skill level. We welcome participants who are eager to develop and enhance their technical expertise and service approach.

Absolutely! The Goettl Academy offers continuous learning opportunities through:

Weekly training sessions.
Interplay virtual learning modules for interactive, on-demand education.
Certification programs to stay ahead of industry advancements.

We encourage all technicians to engage in ongoing training to maintain a competitive edge and uphold Goettl’s high standards.

Trainee progress is evaluated through:

Quizzes to gauge knowledge retention.
Practical assessments to test technical and service skills.
Real-time feedback from experienced trainers to support growth and skill refinement.

Initial Training: The New Hire Training program spans five days of in-class onboarding, followed by at least five days of hands-on field training alongside experienced technicians.
Ongoing Development: Advanced workshops, certification courses, and additional modules are available throughout the year to support continued professional growth.

The program’s duration and structure may vary based on individual experience and progress.

The Goettl Academy training curriculum focuses on four key areas:

Technical Skills: HVAC and plumbing installation, repair, maintenance, and advanced diagnostics.
Service Excellence: Building customer relationships and providing tailored solutions based on homeowner needs.
Safety Protocols: Adherence to OSHA requirements, including proper PPE use, hazard identification, and safe work practices for HVAC and plumbing trades.
Sales from a Service Approach: Offering customer-centric solutions that align with both client needs and company values.