Goettl technician fixing piping under the sink

When Should I Replace My Sewer Line?

Before we go any further into this post, let’s make one thing clear. If you’re asking when you should replace your sewer line, we assume that you mean when should you schedule a professional sewer line replacement. Because if you’re asking us when you should grab the shovel and the toolbox to replace your own sewer line, the answer is simple—never! This is a job for experienced, licensed plumbers only, so work with our team.

Remember, your sewer line is buried on your property. That means that you cannot give it a quick visual inspection the way that you might inspect exposed pipes in your home. What you can do, however, is learn to recognize signs of trouble with your sewer line, understand some basic facts about how it works, and contact us at the first sign of trouble. You’re not going to be going through sewer lines regularly, but there’s a good chance you’ll need to replace yours at some point.

Signs of Trouble

Your sewer line is responsible for taking the waste and wastewater from your drainage system and removing it from your property. That means everything from food scraps handled by your garbage disposal to what you’re flushing down the toilet. Given that, it is probably not too surprising to hear that foul odors are a sign that your sewer line is in trouble.

Now, if you smell foul odors coming from your drains, they may just need to be cleaned. The smell of sewage is pretty unmistakable, though. If you smell it in your home or on your property, you’re not going to be able to ignore it—nor would you be tempted to.

Another sign of trouble, and one that would be paired with this odor, is spongy spots on your lawn. If your sewer line is leaking, then it may saturate your lawn. In fact, it may even make patches of your lawn thrive by fertilizing them! Those healthy patches certainly don’t mean that this is a benefit to you, though.

When to Replace

In some cases, it is going to be possible to fix a leaking sewer line. Maybe there is just a bad connection, or a single point of concern that can be dealt with.

However, in other instances, a full replacement will be necessary. Perhaps corrosion has hit the entire pipe hard. Maybe the pipe isn’t fully corroded yet, but is made of outdated materials that are at a greater risk of such problems than the durable plastics commonly used today. If that’s the case, then replacing now while everything is exposed makes more sense.

Ultimately, you want to get your sewer line replaced before disaster strikes and you’re left with a very unhygienic cleanup project on your hands—well, hopefully not literally on your hands. It’s not always possible, but alerting us to trouble when you first notice it will help.

Schedule your sewer line services with Goettl Air Conditioning and Plumbing. We Do Things the Right Way, Not the Easy Way.

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Testimonials

What Our Customers Say About Us

Goettl Air Conditioning and Plumbing - Las Vegas NV
Based on 42179 reviews
K S.
Kalif Silva-Giersdorf is an amazing and seasoned technician . He has tremendous ability to repair the equipment and is filled with great knowledge when it comes to the equipment. Goettl has a gem in him. Hope they keep him for many more years.
Fred K.
Goettl Home Services technician, Gilbert Castaneda, came to my home to inspect my heating system. Gilbert called to let me know he was an hour away coming from Casa Grande. He showed up about an hour later and went to work. He explained what he was going to do. He was very thorough with his inspection. He explained what he found from the inspection when he was done.
Thanks for an excellent job.
Rob M.
The technician Andrew was great! He was very knowledgeable explaining how the AC system works and made suggestions on what was needed to keep the system operating properly.
Sean B.
Throughout the entire experience with Mike he went above and beyond. He was knowledgeable and kind. When I mentioned my insurance was being a pain Mike and his bosses worked with me. For any further plumbing issues I will seek out Geottl
Luke C.
Goettl provided fast and reliable service, did a free estimate and came out the day of to install. Explained how to do regular maintenance on the water heater, and explained about the warranty on parts and labor.
Andreas A.
Joseph and Jesus came out for a scheduled AC check up. Both were communicative, respectful and diligent. They performed their work in a timely fashion and were on their way once complete. Wonderful service which I’ve come to expect from Goettl.
jen L.
Kevin came by and was super sweet and helpful! He was very knowledgeable and efficient. He had to bear some bad news but did very eloquently and was speaking from the heart.
Joel B.
Jarrod was one of the friendliest and most professional technicians I encountered in my life.

If there was a 6th star, he’d be getting it!
Julie B.
Parker, our technician from Goettl, was thorough and persistent until he got down to the nature of the problem and then he worked tirelessly until it was fixed. He was friendly, professional, and respectful of the home. We are looking forward to a long-term relationship! Highly recommend!!!
Jan H.
Mike was a lifesaver. I couldn't get my outside sprinkler pipe off to winterize my system. He was pleasant and was able to easily remove it. Thanks for helping out a retired lady who isn't strong enough to do it myself!
Bill B.
Outstanding service all the way around. The Technician got here two hrs early from my scheduled appointment. . Hunter was very knowledgeable both with the heater and the A/C. I now have a solid plan going forward. I definitely would recommend Goettl.
Esther W.
Andrew Morgan came by my home today to do maintenance on my hvac system. He was very polite, he was very patient to explain the process and he was also very knowledgeable about the system operation. he was very understanding and went above and beyond to understand my situation.
Deborah R.
The tech Amanda Nations was knowledgeable and took the time to explain fully the problems that could occur with our heat and our air, if things were not addressed quickly. She was patient and worked quickly and keep us informed every step of the way. Great company and fantastic tech.
marie P.
Replaced an aged water system and upgraded significantly. Work done in a professional manner, great service and follow up. I have used this company before in another location out of state. Recommended, shout out to Chris E. , for exemplary service !
Mario F.
Jonathan did a fantastic job. He showed up promptly, was very educational, professional, and most importantly took care of the leak in my house and another issue as well.

Ralph also did a great job with installing water softener and garbage disposal. I believe Rudy also came by and helped.

Juan also did a great job with installing a new kitchen faucet and fixing a leak I had.
Curly W.
We had our whole house reverse osmosis system maintenance done yesterday and Chris Churchill was outstanding. He explained everything that he was doing, all the testing, in terms that I could understand. He was honest and forthcoming and of course he was fantastic with our dog who barked at him pretty much the whole time. I highly recommend Goettl and Chris is welcome at our house anytime.
ginger
We had a stubbornly clogged sink that required several repairmen from other companies to try to unclog over the past year. Shane and Daniel at Goettl were determined to clear it properly and, much to our amazement (and great appreciation), they did. We were very impressed at both how professional and how tenacious they were. I would definitely recommend them and the company in a heartbeat. Fantastic service!
Susan S.
Hunter was very sweet and polite. He answered all my questions. He seems to know a lot, give me a lot of information, clean out the pipeline. He seems to be a great asset for your company ! I am very surprised that the company will be here later today to clean out all my ducts. thank you, Goettl !!! Thanks again, Hunter!
Ray F.
Yesterday's check up cleaning was by Griffen. He is confident courteous! And professional. Thx. This morning no heat except heat strip. Dusty arrived on a call back. He also professional and courteous. Head scratcher. He replaced the hard start capacitor and now all is good.. thx guys!
Paula C.
Jeremy arrived at the scheduled time and checked my AC for wear and tear. The unit is not old so everything was alright. He was very polite and very informative on what he recommended. I'm glad I called Goettl for the rejuvenation. The $89 was well worth it.
Cheryl
Andrew very thorough with my ac rejuvenation. He was neat, knowledgeable and friendly. He made me feel that he really cared and was happy about the feel he chose. He took the time to look at my thermostat and added the right size filters to my Goettl app.
Joseph F.
Jacob is a personable and professional representative of Goettl AC&P. Jacob explained everything very well. Jacob made me feel confident that the work scheduled would be performed to my satisfaction. Thank you Goettl.
E. V.
Super Satisfied with the process. Was able to upgrade my Unit this summer. Appreciate them working with me on my monthly payment and they threw in a few Free Plumbing Maintence visits. Thank you Kevin! Install was the very next Day😎🤟
Carrie D.
Saul Navarro was on time, efficient, and the work was completed quickly! He had to come back the following day to replace a part that hadn’t been in stock, and again, he did the repair quickly. He explained the work and answered my questions and helped me order additional A/C filters.
Tracey A.
A+ experience with my Fall maintenance check up. Kevin was extremely thorough and detailed with his inspection. He spent extra time making sure everything was done right. He took several photos so I could see what was going wrong with my units. He took the time to understand my situation before offering options. Extremely pleased. Thank you so much.
Barry T.
Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.
Jacqueline “Jakki” H.
Taylor was very courteous and professional 👏🏽. He explained what needed to be done. He got right to the work and the job did not take very long. He made sure everything was cleaned up before leaving.
Cathy M.
Preston was very professional and did a fantastic job. He explain everything every step of the way. Can’t say enough how courteous he was and very polite. I highly recommend him as a service tech.
Thank you Preston
Bolivar C.
I’m very glad that Jeff was able to fill the appointment before the scheduled time I missed his call that he was ready to come in and service my furnace sorry he had to wait a little bit for me. How ever he got right to business he put on his booties (I really appreciate that) went up to the attic service and cleaned the furnace swapped an old part came back down and briefed me on what he had done. Jeff conducted himself in a very professional manner. Good job. Thanks again. Bolivar
Kristina B.
Jeremy was knowledgeable, answered all questions thoroughly, and helped bring more understanding about our HVAC system and where we can improve it longterm! Thank you!
Brandon P.
Mr.Johnathan Johnson, Goettl HVAC Technician, was extremely polite, patient, knowledgeable, derail oriented, and thorough! I greatly appreciate his time and expertise during my routine HVAC service. His willingness and patience to teach and answer questions were above and beyond my expectations! I wish him the best in his career!
Alexander G.
Corey from Goettl was great. Free estimate, all prices up front, excellent education on maintenance, concise and respectful communication. 6 stars all around!
M'Jipa R.
Jose C was my technician for today’s service. Everything went very well, he provided tips to keep my system flawless, and very respectful. Thank you Goettl for everything and even more thanks to Jose for his expertise.
sarah H.
I had Eric and Bradford come over for my FPI apt and oh my goodness they were amazing, funny, professional, such a pleasure to work with. I hope i always get them! Thank Goettl for amazing business and I will always be a loyal customer.
Jim B.
Ivan from Goettl did our annual preventive maintenance on our heating system. He was "on-time@ super kind and easy to work with. Explained what he did and the results. A real Pro!
Christina J.
I had an emergency on Sunday October 5th and after trying to reach my warranty company I called Goettl and someone came within the hour. Peter was awesome and talked me through what I had going on and presented me with all the facts that I needed to make an informed decision. I ultimtely ended up replacing my system as it would benefit me more than reparing an outdated system that would eventually fail completely and need replacing.

I appreciated the friendly and knowledgeable service provided by Perter and my new system was installed the next day. The crew that came out was very prfessional and efficient. My home was cool within few hours of the work being completed and detalied instructions were givien to me on how the system works and if I were to have any questions I could call day or night and get the answers needed.

I have recommended your company to a few homeowners I know that are in need of system service and/or repairs. You have gained a customer for as longas I live here in the San Antonio area.
Rene T.
Nick checked out my A/C unit and provided a detailed analysis of this inspection and options. Excellent customer service. I am so glad I got their maintenance plan.
Maureen K.
Dusty provided excellent customer service. He thoroughly explained what he was repairing and how the parts worked. He saw new air filters in my garage and even replaced the old air filters for me.
Franchesca T.
Geottle Air conditioning and Plumbing is fantastic! Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air conditioning Plumbing — and definitely ask for Geo!
Lisa F.
Samuel arrived about 8:15 on 9/2 to give my A/C unit its first rejuvenation (y'all installed it July 2022). He replaced the old filter with the one I had bought last year that wasn't needed when the new unit was installed. Samuel tested the temperature coming from some of the vents and said my A/C is running fine and that you would be contacting me later to schedule an appointment for the heating. I was very pleased with Samuel's work today.

Dylon the plumber came out to check my plumbing. Confirmed my water heater is old enough to be replaced and that some valves are original and are showing some corrosion.

On 7/25 Noe came to my house and confirmed that my A/C needed to be replaced. Austin was able to find a Payment Plan that I qualified for the same day. On 7/26 Christian installed my new A/C unit and a new thermostat. He showed me how to use it and left the manual. Everyone at Goettl was so helpful with this situation and got my A/C replaced and running in just two days!

On 3/9/2024 Jesse came to my house for the heater rejuvenation and to install the Sadie Smart monitor. He was very thorough in explaining how the Smart system works and where he had placed all of the sensors. I had a new filter so he replaced the old one. He also told me that my plan covers filters and I just pay for shipping; I'll remember that when I need a new filter.

On 1/11/25 Jesus came to my house for the annual heater rejuvenation and said my unit is in good shape and running well. I had bought 2 filters before the service in March 2024, one was installed then. Jesus installed the one I had on hand and reminded me that my plan covers filters. He was also thorough in going over the readings he had taken.

On 5/3/25 Michael came to my house for the annual plumbing inspection provided with my Sadie Guard Dog Protection. My water heater is about 7 years old and Michael answered my questions about replacing it. He also told me that Goettl could remove the old one and install new one if I found one more in my budget somewhere else. He even told me the estimated install cost to help with my budgeting.

Andrew came to my house 10/11/2025 for the semi-annual HVAC service under my Sadie Guard Dog Protection. He told me the unit is continuing to function well and needs no repairs.
Supornchai P.
Christian A. did a great job. Informed me of everything that was being done, and showed all the readings on the system of how it is performing. He had really helpful recommendations and no uneccessry charges were brought up. Very pleased with the maintenance that was done today.
DeBorah A.
Working with Diego Bernardino was a great experience! He was very knowledgeable of not only the problem but the solution as well. He was able to recommend and give estimates on other services offered by his company. He was also respectful of my grandchild’s caution for strangers. Thank you sooo much.
Fidel M.
Performed maintenance on three heat pumps
Professional, knowledgeable and efficient. Very polite and courteous
Also installed surge protectors on the the condensers
Debra Q.
Excellent service!. Had our yearly HVAC and A/C system inspections and the new monitor sensors installed. Dan was very thorough and detailed oriented with his service visit. Answered all our questions and gave clear explanations on everything he was doing. Highly recommend their service membership for peace of mind and coverage.
LeeAnn B.
It is because of people like Frank and his supervisor Justin, that keeps me a customer at Goettl. My husband and I have been Sadie's members for years and we always recommend Goettl to family and friends. We were very happy with the exceptional service we received today. We will always highly recommend Goettl.
Jim V.
Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.
Arturo F.
Stacy was very professional, knowledgeable and honest. He quickly diagnosed our ac problem and very quickly resolved the problem. The entire Goettl team was awesome!
Chesca T.
Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!
Rico L.
The service was perfect from start to finish. I received a text letting me know the technician was on the way, and I could track his location and see how long it would take for him to arrive. He showed up right on time, was very professional, and took care of both my heating and air systems quickly. He explained everything he checked, and had me sign the forms before finishing up. The whole process was fast, clear, and professional. I have no complaints at all about the service.
Gary J.
Mike was very professional,,explained the details and answered questions in a very friendly
Mike was absolutely Top Notch!! He arrived at 9:00 pm in a great mood, then took care of business and left in a great mood..Two thumbs up!!
Stephanie Nicole T.
Daniel and Christian were so helpful and professional and were very personable! Not only were they polite and knowledgeable, but they had a wonderful sense of humor which is hard to come by nowadays. They answered all my questions and my Husband and I hope that we always get these techs to service our home. The company really hit the jackpot-pot when they found these two because they are one of a kind and extremely hard to find!(: Thank you so much!(:

Also, we are apart of the Smart Sadie Program and just received our yearly plumbing rejuvenation and we had the pleasure of meeting our Tech, “Frank M”. He was so knowledgeable and taught me and my Husband so many things we didn’t know which we value so much as we are new home owners and are just kind of wingin’ it! You can really tell that the Techs and the company genuinely cares about their Clients, and I will be requesting Frank M to service the Plumbing needs within my home from this point on! Frank is the man, and we loved him!(:

So now we have Christian and Daniel for our HVAC maintenance and servicing and Frank M for all our Plumbing Needs! We have an amazing team and I’m sure that other Clients feel the same way about their Techs as well!

Love this Company!
Scott P.
Francesco Tocci was the best service Tech we have has to date. Very pleasant to work with, extremely polite, updated us as he made his inspections. Would be very happy to have him on next inspection and service.
DL Y.
Exceptional service and expertise from Kevin Edwards at Goettl

We’ve been Goettl customers for years and have always appreciated their service, but Kevin Edwards truly raised the bar. During his visit yesterday, Kevin showed outstanding attention to detail and technical expertise. He thoroughly inspected every part of our HVAC system, documenting his findings with photos and clearly explaining issues that had gone unnoticed through several previous service visits.

Kevin discovered that our HVAC system had been improperly installed when the home was built—something no other technician had identified. He explained how that flaw had created a chain of problems affecting the furnace, cooling system, and overall efficiency. Because the system uses an outdated refrigerant, repairs weren’t a viable long-term solution, and Kevin guided us toward a responsible upgrade plan.

While no homeowner wants to replace a system after only seven years, we’re grateful Kevin uncovered these hidden issues before they caused a catastrophic failure. His thoroughness, honesty, and professionalism turned a potential headache into peace of mind. Kevin is an exceptional representative of Goettl, and we recommend him without hesitation.
Fred
Excellent Service from Frank Piusseaux – Goettl Air Conditioning

I want to express my complete satisfaction with the work performed by Frank Piusseaux, a technician from Goettl.
For months, several technicians tried to identify the issue with my air conditioning unit, but no one could solve it. However, from the moment Frank arrived, he showed great professionalism and dedication. He took the time to carefully investigate the cause of the problem and determined that the issue was a short circuit in the wiring between the thermostat and the unit.

Thanks to his knowledge and effort, my air conditioning system is now working perfectly.
I truly hope that Goettl recognizes the value of having such a skilled, responsible, and committed employee. Technicians like him make a real difference and deserve special recognition, even a financial incentive, for the value they bring to the company.

Thank you very much, Frank, for your excellent work!
Dylan D.
Andrew is thorough and detailed and really communicates well. Handled the problems that my unit was throwing at him and stayed and worked even in the dark. Really appreciate him making sure everything was done properly and having a great attitude about it!
Carla F.
Pablo was very knowledgeable and helpful. Excellent representative of ur company. I had several questions and previously technicians could not program my smart monitor, he not only installed it but was very patient explaining the software to me. He also helped me adjust the temperature on the hot water heater!
Dr. A.
I had a major water leak, the second one in 3 months. I needed an expert master plumber to do a thorough inspection and provide me with an accurate and definitive diagnosis. Andrew to the rescue! I was really impressed with his professionalism, knowledge, empathy, and care. Andrew, and team, took the extra time required to locate the source of the leak and create an appropriate action plan. I finally feel relieved and satisfied after working with other professionals from different companies who were unable to resolve my issue.
Sondra M.
If they had a 10 star Goettl deserve it. Chris Emard and Jay were very professional and knowledgeable in the field. They worked in a timely manner and excellent quality of work. Thank you both from the bottom of my heart on your service. We have Goettl for our A/C and heating and we need other service they will be the first company we will call again. Great job Chris and Jay !
Sandra C.
Q came out same day and was excellent I'm so pleased with his service we went ahead and picked a new Goettl unit being installed today thank you Q and Goettl

Team Nacho and Brayan installed a 4 ton unit, very professional, very courteous, explained operation as well as answered our questions. Nacho and Brayon cleaned up as if they weren't here. We would certainly utilize their services again.
Chris C.
The Goettl team provided a complimentary checkup service on our plumbing and hot water systems. I was very pleased with the end result. I would highly recommend Goettl for plumbing problems and repair.
tina G.
Great workmanship, clear explanation of repair, quick scheduling and work completed fast. I also appreciated the free estimate where other companies charge a fee just to come out. Price was reasonable for work.
Scott M.
They did a great job of inspecting our house and letting me know of several options to help with several options for my furnace We will be doing some work in the near future because of their recommendations.
DC J.
Armando with Goettl was great. Thank you for your professionalism and recommendations on our upcoming service. We appreciate the transparency and guidance.
Sinuhe C.
Jonathan was super detailed and really took the time to check everything in the unit and make sure the maintenance was taken care of. we had some questions about Remo bulbs and he took the time to work with his front office team to get us a deal on the right place that we could afford while being able to still take care of our families needs and our home.
shky J.
Jacky was on time to do my annual AC check. He was super respectful of our home and most importantly our dog. He took time to great her like he did with me. He was very extremely professional and did a thorough inspection. He gave me options on a few things with NO Pressure to buy or schedule. Once again Goettl peovided excellent customer service.
Sylvia M.
Damian was great! Thanks for working on my ac and doing your best!!
David and Cesar worked on my water heater and they were all amazing. Great prices and work with me! Will be going to them in the future
Neal W.
Awesome experience! No pressure, just told me what was wrong and how to fix it. Gave me a quote on the spot. This is how customer service is supposed to be.
Jesse K.
My experience with Goettl Air conditioning company has been truly awesome. They were able to find the part for my 17-year-old AC unit. They arrived when they said that they would. The service tech Lupe was fast thorough and just a great guy. Everything's working great thank you Goettl team.

-Jesse King
Mindy G.
Francisco G. was the best technician that Goettl has sent for our twice yearly maintenance. In addition he cleaned our system that was caked with drywall dust from construction in the house. The parts look new!
Bruce F.
Very helpful and figured out why the drainage was slow and why there was an smell coming from the sink. Was very nice and courteous as well and gave other options if this should occur again.
FAYE B.
We had Josh out to our home to give us an estimate on work we needed done before winter sets in here in the mountains. He was prompt, pleasant and listened to all our concerns. Once we had expressed our needs he walked us through several options. Josh is very knowledgeable and willing to help us achieve our goals.
Bryan
Great service. Attention to detail on aspects of my plumbing needs. Corey was very informative about the service that was needed and applicable for all of the services that was necessary. Thanks again for all of your help.
Jennifer P.
Brandon was our technician for our A/C maintenance. He did a fantastic job in providing the proper maintenance to our system. He provided and explained the photos taken and the next steps to take care of the current issues in the system. Brandon took the time to answer my questions. He was very professional and courteous. We would definitely request to have Brandon as our technician in the future.
Adrienne C.
Clayton came for an annual plumbing and leak inspection. He was quick and thorough. He pointed out things that required attention soon and those that could wait.
I was very satisfied with the inspection and suggestions.
Peter G S.
Robert was efficient & he explained all his work as he went through the visit. Have been a Goettl client since 2019. We have an HVAC system, a water heater and softener and an under counter RO filter system. They are very dependable & their technicians are very competent. Robert left no stone unturned and spent over 3 hours with us on our annual plumbing check up.
Debbie S.
Q listened to our needs and provided options to repair or replace. Due to the age of equipment, we chose to replace. Goettl even came out the same day to replace 2 air conditioners and 2 furnaces.
Rilee P.
We recently had both of our HVAC systems replaced. During that install, the needed to create bigger hole at our attic entrance in order to take the old units out and install the new units. A few days later, Juan and Alberto came back to fix those attic entrances and they did an amazing job! I swear, they look better than before the unit were replaced! Very happy with their work!

We also had Kevin M. come out and install our sensors and he was so efficient and explained what he was doing. He even helped me set up the app!
Linda D.
Technician Jesus Gloria …. was. outstanding….. Absolutely knowledgeable in. everything…….. Thank you for caring…. God bless you 🫶🏼
Dede Y.
My experience with the Goettl has been the best and at 70 I have experienced many companies over the years. Being a member is awesome for discounts. Your technician, Adrian Leodro was everything that you could have wanted. He explained what he was doing and the issues with pictures, numbers.etc..He went up and Beyond helpful with the payment. Everyone from the phone calls and text messages great communication. ☆☆☆☆☆
Margaux F.
Jarrod was wonderful. Came out same day to assist with my leaking AC unit. Educated me on every step he was taking and provided lots of valuable insight. I work with tons of HVAC companies in my current job so I had a a good background in what to expect. Everything he went through was fully in line with what I had guessed was the issue and pricing was very competitive.
Great service great company. Will definitely be using for future HVAC needs.
Raf V.
Ford, as expected, very friendly and knowledgeable. Laid out a path on how to fix the issue, gave me few choices for direction I wanted to go. Came in before 8, even though the time frame was 8-10. I give him a 10 star, but the choices are only up to 5.
Diana B.
Had Jeremy come by today to service my HVAC and I was very impressed with his knowledge, capability to answer my questions and his overall demeanor. Great work and great technician.
mike B.
Very easy to deal with , very responsive to your questions. I'm pleased with the results.
Riley(the A/C tech ) did a complete A+++ job. Highly recommended
10/06/21
Excellent service call, Jhun walked me through each step and explained what he was checking and why.
Tony 12/12/22 another great tech. Thanks 2-25-23 New toilet install. Benjamin (tech) did a great job
6-22-23
Minor repair done fast. Tech was very nice and easy to talk to. Thanks Adrian
Sep.29 2023
Jhun Sagum
Excellent tech really knows all areas of his job. AAA+ 4-5-2024. Matt W. Did an exc
David 2025 great job all good stuff above applys.thanks Dave
ellent job ..5star work. Thanks
Corey 4,17,2025 Master of flow 6 star toilet fixer plus. Thanks
10/9/25 Daniel great service very friendly and knowledgeable. Furnace Thanks
Joan F.
Blair was great! Very conscientious and knowledgeable. He explained everything in the terms I understood and was very personable. I requested he come back when I get my water heater flushed!
Ashley T.
Preston W. was very kind and communicative when he came for my yearly service. I was thankful that he was as knowledgeable and let me know that everything was working well with my unit. Thanks Preston!
Charity S.
Jr Padilla did a great job replacing the plenum and ducts.
Great communication.
Explained everything in detail.
Took before and after pictures.
Jeanie M.
I'm very impressed by the service I receive from Goettl. I called about a problem with my HVAC unit today and they were able to get a technician out to me within a few hours. Jesus did a great job of repairing my unit and answered all my questions. He showed me the issue with my unit and let me know what he did to repair it. He was very knowledgeable and so polite.
Thomas C.
Stacey was here for a good hour or more and completed his task great. He explained to me with photos and did one hell of a job. I have been with Goettl for almost 10 years, l even bought the water system about 6 years ago. Thank you Stacy for being a super Goettl employee.
Scott W.
Ivan F. did a fantastic job with ensuring our HVAC system will be in prime condition. Very personable, professional, and efficient. His expertise was greatly appreciated.
Jennifer Lynn K.
Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.
Suzie M.
Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!
Dixie S.
Master of the Plumbing Universe Andrew Stone! Once again technical expertise combined with intuitive understanding of how things work in the plumbing world. Tremendous effort on a humid and challenging day...way to go Goettl!
maglianagirllvnv
Justin Estabillo came to check on our water heater. He was very thorough and patient, he recommended important things to do for proper water heater maintenance since he saw a corroded part where leaks usually occur. They gave us several options to choose which I really appreciate.
Lauren P.
Amanda was extremely professional and knowledgeable. She was fast and friendly! 10/10 Staggs also was super helpful and dropped off a part we needed for our system! Thank you!
Ruth E.
Colby was very helpful. Very considerate. Cleaned up. Less pressure. I am still waiting for a call back about the service I received last month for plumbing inspection. I was told by 3 different people my concerns would be reported to supervisors. Yet I have heard nothing.
Martha Wells J.
Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!
Patricia D.
ROBERT B. Gives a GREAT plumbing Inspection..Explaining Complicated mechanics very Easy to Understand..pointing Out The Most Important thing s I need to know as A New Home Owner
Uber C.
My A/C stopped working in the Texas heat. Luckily, I was a member of their maintenance program which is very reasonably priced! Tech stopped by first thing the next morning. Turned out my outside A/C circuit breaker had tripped presumably due to age or overheating. Tech didn’t charge me (plan benefit) and recommended I have an electrician inspect and replace the breaker to avoid a repeat. 5-star service 🙂
M J.
Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels! He checked and rechecked before he felt comfortable enough to say that the job was complete. I highly recommend him! Great job Goettl!
Phil S.
Andrew did a fantastic job. We have used Andrew and Goettl for several plumbing jobs and they have always been terrific. Andrew is very knowledgeable and is excellent at communicating in a very understandable way what he is doing and why. He is very good at figuring out the best solution and then is an excellent technician.
Melanie M.
Jesus and David are very knowledgeable and personable. It’s was easy to talk to both of them and answered all our questions. Very pleased with the service so far.
Alexcis L.
Goettl has been a great company for me. Im a member and they come and check on my ac/heater and plumbing. Today Ashton did a great job. Friendly and professional. I highly recommend.
johnny V.
Goettl A/C is a top-notch company that truly knows how to take care of its customers. Their technicians are professional, courteous, and always go the extra mile to ensure everything is done right. You can count on them for reliable service and lasting comfort.
Lynne Hambrecht B.
We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!
Rey M.
On October 6 2025, Jonathan Johnson came out to do routine service on out A/C unit. Our unit just is 10 years old and upon hearing this, Jonathan proceeded to do a thorough and comprehensive inspection of the unit. Jonathan was professional and polite
He even went as far as calling Lennox to ask about our warranty on the unit. I am very pleased with attention to detail from Jonathan.
Great guy. Great job.
Penelope S.
Reese McKeen-Reyes with Goettl was out here within one hour of me calling the company. He had my problem fixed within minutes and was very professional and very pleasant. I am very happy with Goettl and the service that their representative Mr. McLean-Reyes provided. Jef from Goettl came out today to maintain my new furnace and he was very professional, efficient, and very helpful. He went above and beyond what was expected of him. I’m very pleased with Goettl and highly recommend them.
Shirley W.
I bought a new air conditioner for my home this past week. It is totally new and very awesome. Glad I did it! The new thermostat is a smart thermostat and I am still learning new tricks that are super cool!
Judy C.
I noticed my expansion tank on my water heater was leaking.
I called Goettl and set up an appointment.
Mike H arrived on time and with his extreme knowledge and experience, he was able to replace the tank and give my system a much needed flush. Mike was so courteous and polite and answered all my questions and gave me advice on the how and why this happened and how to avoid this in the future.
Thank you Goettl and thank you Mike!
Rene N.
Trevor and Bobby did a fantastic job installing our new units. They worked hard and kept us informed every step of the way. Both guys were friendly and accommodating. They were aware of our animals and made sure doors were closed every time they went in or out.
Adam was also very good with our situation. When there was a hang up with the loan company, not due to us or Goettl, he quickly found another to accommodate. He went above and beyond. Thx for making our home cool again.
Teresa M.
Michael provided excellent services, over 2 days. On the first day, he repaired an irrigation leak, cleared a kitchen drain, replaced a garbage disposal and a kitchen faucet. He returned the following day to install a water softener and a kitchen water purification system. On both days, he was on time, explained the service, cost estimate and warranties. He was polite, considerate of my property and demonstrated how everything worked, cleaning up all evidence of his work, before leaving. I'm very happy with the service he performed.
Rod M.
Eric is very professional and takes the time to explain what he has done and why the device was done or needs to be done. Eric also is quick to respond when needed.
Olivia G.
The guys that came Hector and Devin were awesome great professional guys explained everything with complete detail also gave me suggestions on what to do next to maintain all of my pipes in top top shape will definitely continue with them and the company Great Work Guys !!!! Thankyou beyond happy
Barbara H.
Stacy Reilly was out for my yearly heating system maintenance. Stacy is professional and knowledgeable, as well as a nice guy! I have been a long standing customer of Goettl and have always had terrific customer service and this year was no different!
Barbara D.
I was offered a free plumbing inspection and I met Francesco Tocci. What an amazing person and professional. The trust I established with him led me to go forth with the tankless water heater and soft water system. I couldn't be happier with my decision and it is all because of Francesco. Thank you.
Brittany A.
Julian with Goettl provided excellent plumbing service! He took the time to explain everything he was doing step by step and even showed pictures to make sure I understood and could see the work completed. I really appreciate the quality of both the service and the products they use. Best of all, the cost ended up being much lower than I had expected! I highly recommend Goettl for anyone in need of reliable, professional plumbing service.
Cindy J.
Jeff has excellent customer service. He explains everything to the T. I like people whit a nice smile and a sense of humor , he does. He can come service my house any time. Thank you for sending him. Cynthia
Jim P.
Pablo arrived in the window that was promised. He was very efficient when something wasn’t working quite right. He found another workaround to inspect my heating system. He cleaned off the firing point with sandpaper as I’ve seen many other technicians. Do he inspected everything took pictures of everything and sent the pictures to me. He asked if I would be interested in a price on a new system. I told him not at this time there was no hard sell. My system is now 21 years old. I plan to replace the heater and air conditioner, but not for another few years. I found four seasons to be excellent and Goettl to be just as good.
Diana E.
Our tech was Dan, he was very thorough and checked out everything. (he checked way more things than previous techs when you were 4 seasons) He was very personable and explained everything and answered all questions that we had.
Jon B.
This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.
Jonathan B.
On time and your estimator was very much the professional. I am impressed with his thoroughness and knowledge of equipment option available to me.

Update: I accepted your proposal and wow, three days later my house has heat and air. Installation time was a little over five hours with breaks, and all the time your crew worked efficiently and professionally. Nothing left undone. A big THANK YOU for you guys.
Update2: Goetti set up the building permit appointment with the county, and attended the inspection, which past with no issues. Other companies that I have dealt with have not done so much. Furthermore, I did get multiple estimates, and all the other companies had convenient add-on's which proved by the inspection were a unnecessary expense, thus making Geotti price the lowest and most honest of them all. By the way, the heater and a/c have work to perfection and are both very quiet
Ernie H.
Very happy with Dan the technician and Goettl Air. We called when our heat unit wouldn't start, and Dan was at our door within 40 minutes. He diagnosed the problem, and the unit was working shortly thereafter. Dan is very knowledgeable and answered all my questions. I highly recommend Goettl Air. Ask for Dan.
Catie P.
We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
Claudia C.
We were so happy with the evaluation and maintenance service on our furnace and believe the pricing was fair. We'd like to give our technician Diego our thanks. He was very polite, explained everything he did and even gave us a tutorial on our thermostat. We will continue to use Goettl for our heating and AC needs.
Lauren B.
Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!
Mindy Sue L.
We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.
Karen K.
I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!
Dustin S.
Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.
Debalene E.
Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.
Barbara K.
Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.
Danice B.
Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.
Diane W.
Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !
Mysti Y. Hunsaker A.
Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.
Adam M.
Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do
Becky B.
We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.
Shirley T.
I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.
Kellie V.
Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
Sis B.
James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!
Kathy Calahan L.
Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.

Ralph & Kathy Lesmeister
Tony M.
I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy
Barbara W.
2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.
Diann M.
I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Teri H.
Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!
Chris C.
Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience
Allix M.
5 star service from Edgar who had to come do a second inspection after the home warranty company did not properly calibrate the unit. He was able to get the unit running smoother and provide great documentation for when I need to call the warranty company.
Heather Campbell S.
Andrew was on time, determined the flange needed to be replaced, gave us the quote and scope of work, and made the repairs. He explained how the placement was off, and that it appeared to have been like that since construction (21 years ago when we built).
Now we have a new flange, installed correctly, and ready for the new toilet!
Carrie Ann O.
Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️
Vago K.
Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help
Dianna Rodriguez B.
service tech, Judd Navarro did a great job today servicing my water heater & increasing the water pressure to my home, which we really needed . He was informative, professional ,& polite. 👍🏽Judd.
Don F.
We were having a humidity problem that was creating mold around the vent plates. The IAQ team of John and James vacuumed and cleaned the ducts and covers with anti microbial solution resolving problem
Amy L.
Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!
Caren Berry M.
I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!
Debbie N.
Russ Sapp came yesterday 8/18/25. He was prompt, very courteous, explained what he was doing with taking pictures of our AC unit and what areas of the AC unit needed attention. He didn’t rush. He spent time answering our many questions. He gave us options and gave us price quotes on the spot for each service we had asked about or that he suggested. He had a sense of humor as I said to him “I take it Sadie approved of you?” I took that from the commercials saying if Sadie doesn’t like the person, they’re not hired. I’d ask for Russ again. He has an A+ rating.
Michelle N.
I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
Dolores B.
I have never had a bad experience with Goettl. All the different workers I have had over the years have been great.
I definitely recommend Goettl for all your needs.
Dee S.
Napoleon Higuera and Dominion fixed my leaking toilet. They were both friendly, knowledgeable and experienced. They replaced the parts inside the tank and left the toilet area spotless and dry. They checked the water quality and made sure everything was working properly.

Nick was helpful, friendly and professional in scheduling the appointment around my commitments.

I have used Goettl for nearly 20 years for my plumbing and HVAC needs. I recommend them as reliable, professional and easy to work with.
Abraham O.
Chris went above and beyond during his quote. He pulled one of the cartridges out and with how old they are, it did not go back in easy. He took the time to go back-and-forth turning the water main of
Mike W.
Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.
June J.
What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.

Sincerely, June Jones
Gina H.
Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.

Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
Larry B.
The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .
Jerry J.
Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.
Ken M.
Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.
Lisa Sahd K.
Amazing service, professional, and informative! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Linda S.
Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.
Joyce Ann K.
Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.
Jennifer Jones M.
Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
Sy S.
Goettl Home Services,

Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Dena D.
My experience with Goettl was very good today. Stanley Heath was very professional and thorough during our annual plumbing check. He explained what he was doing throughout the process and also gave me some tips on keeping the water faucets in shape.
Lori M.
Always wonderful service.
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
Cindy J.
Excellent experience! The plumber was professional, friendly, and super knowledgable. This is the first time I have ever used Goettl. Because of this technician and my amazing experience, I will be recommending him/Goettl to all of my real estate clients. Highly recommend.
Dave S.
Would like to commend Jacky Lin for his rehab of our HVAC. He is very knowledgeable & he provided us with outstanding advise & recommendations.
Hopefully, we will get Jack for our next service call.
The Traveling Nanny L.
They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation
Juline Magruder R.
Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.
Jacky V.
Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!
Jessica C.
Booked a Rejuuuvenation and was very pleased with Romel’s service! He was very professional and walked me through everything he was checking and testing throughout my home and on my unit. Thank you!
Susanna Steffens H.
I am so thankful to Nick and Devin who came by this morning and found my clogged sewer pipe issue. As a stage 4 cancer patient, my ability to flush toilets, take a shower, and clean my home is vital to my health. Goettl provided me with a reasonable fee to fix this issue. I would definitely recommend their services!
Paula C.
I had John and Mark here in installing water purification, new tankless and some repairs. they were very professional and very satisfied with equipment and service. great techs. strongly recommend. thanks
Toni-Eddie J.
We have had Goettl of Tucson service for about a year and thank goodness we had them to call when our AC failed and had a condensation leak in the attic . Goettl sent ROBERT out right away. He did a thorough inspection and informed us of what we already felt we needed to do with our old system. He sat down with me and went through the pros and cons of repairing the old vs replacement. He explained everything about a new Goettl system. From all the benefits, to the great warranties to the peace of mind we’d have not having to worry what would and could happen next to the old system. He was friendly, thoughtful and professional. He put in a call to TYLER in sales & finance to reach out to us. He did and went through all the models of systems Goettl has to offer and all info we needed to make a decision and give him a call back. Robert gave us positive points to know we wanted a new system and Tyler gave us option on how. Thanks guys! Next day bright and early came some amazing techs ADRIAN and LUIS to install our new system. Such professionals, friendly with great personalities. You guys worked hard and it looks & runs incredible. You guys are amazing!The decision to invest in a Goettl system was because of an awesome team of Goettl employees.
Robert, Tyler, Adrian & Luis, Thank you all so much.
Patrick Olea Z.
Bobby Smith is great at explaining the options I have with my AC and Heater. He also let me know about the maintenance plan which is going to be great for me so I can always keep up to date with the AC and the heater. Also I didn't know that you did plumbing and he said I could get plumbing work done too so I am going to do that right away. I liked the photos that were taken to explain the situation on where I am at with the unit. All in all it was the best technician experience I have had since becoming a home owner in 2010. I would highly recommend Geottl and Bobby to anyone because of getting things right the first time, going out of his way to help, following up and keeping promises, and great product and technical knowledge. I'm not super informed on my home machines so it is comforting to be in good hands.