AC PSA: Ice Is Not Normal!
Considering the blistering heat that we’ve been dealing with this summer season, you may see ice on your air conditioner and think, wow, that old beast is really working hard! Well, you are partly right — the system is working hard if it has ice on its evaporator coil or any other component. However, this is due to the fact that ice on an AC is a sign of trouble, and can put a lot of strain on the unit when it is already working under incredible stress.
But what causes this ice to form in the first place? Is it always cause for concern? And, wait a minute — where is the water that is freezing coming from, anyway? We’ve got all of those answers and more for you in this week’s blog post. Whether you are looking for great AC information or outstanding air conditioning services in Marana, AZ, Goettl Air Conditioning is the company to call. And now, let’s get to the bottom of this strange scenario.
The Source of the Water
Before we talk about what exactly is causing ice to form on your air conditioner, let’s first look at where the water that is freezing on the system comes from to begin with. As your air conditioner runs, it dehumidifies the air as it cools it down. Now, our air is pretty far from “humid” in this part of the country. That does not mean that there is no humidity in the air, though, and some of the moisture in the air will condensate on your evaporator coil as your run your AC. If you are using a humidifier with your air conditioner, then you are actually introducing humidity into the air, which can be drawn out by the system.
Regardless of just how much humidity is pulled from the air, it doesn’t take much condensation to cause a layer of ice to build up on your evaporator coil. Even a thin layer is too much, as it insulates the coil and impedes the cooling process while also straining your system. Now that you know where the water comes from, why does it freeze?
Cold Coil Conditions
The condensation is freezing on the evaporator coil because it is getting too cold. Sounds simple, right? Well, it is, but the situation is still a bit tricky because there are a few different reasons as to why that coil is getting so cold to begin with. One potential reason is a dirty air filter, which will restrict airflow throughout the system. Another is a dirty coil, which makes it difficult for the coil to absorb sufficient heat from the air passing over it. In both cases, the coil gets too cold and condensation can freeze.
A much more serious potential cause of the problem is a refrigerant leak. If your system is leaking refrigerant, then you need to have that refrigerant leak pinpointed and sealed up immediately. You also need to have the system recharged to the appropriate level. Continuing to run your system with a refrigerant leak can result in irreparable damages to your home cooling system.
G-O-E-T-T-L it’ll keep you cool but it’s hard to spell.
Testimonials
What Our Customers Say About Us
Jerry was great with taking care of the plumbing issue at our house and making sure everything is taken care of properly.
Joseph was very attentive. Very knowledgeable. All the Goettl technicians have been great
Professional and friendly while staying efficient at the same time. Thank you!!
Very good service, therapist, professional service, very responsive.If there's a problem they do their best to fix it and it's worth the money.Thank you
Miguel Benavides was amazing during my HVAC rejuvenation tune up! 10 stars if I could!! Miguel took the time to explain every detail, offered multiple options that fit my budget, and made sure I fully understood each step. I felt completely taken care of, and Miguel’s thoroughness gave me real peace of mind. I couldn’t recommend them more highly!
Jehad is courteous and highly knowledgeable.Brayan, Jason, and Christian were the three techs who installed the unit and new ducts. They showed excellent work ethic. They cleaned up all debris, and most importantly, the system works perfectly. Today Ignacio came and inspected the work, and found no problems at all. The entire team has earned 5 stars.
November 5, 2024:Jehad did a good job assessing our A C system. He explained thoroughly what our new system will be.November 6, 2024. The team Brayan, Christian and Jason worked awesome in replacing our whole A/C system and air ducts. They were respectful of our property, answered our questions without hesitation. They all did a fantastic job. We thank ya'll for your services and definitely recommend your business. We appreciate you.November 7, 2024: Ignacio inspected the newly installed air condition and duct system. He was very knowledgeable, and good expertise. He listened and answered our questions and concerns..he helped us to install our Sensi a/c and heater app..Fe Alexander
Goettl sent Ryan to fix my clogged drain. He arrived. On time and cleared my drain quickly. Advised me of a break that was In the cities right-of-way. And sent a video confirming his findings. All for less than $100. Glad I chose Goettl!
Sam was absolutely amazing! He was very professional and personable. He was very confident in his skills and really cares about his customers.
Darean Guerra was awesome!! He explained everything and even gave us helpful advice! Will definitely use Goettl and Darean for all future plumbing needs!
Goettl came to the rescue. Excellent service, knowledgable technician and quick service. Provided me with important information on my unit something I have not experienced with the installer of ac system. Good to know there are still companies that look out for customers. If you go Goettl you will not be disappointed! They have top notch knowledgeable personnel from the time you pick up the phone and set up the appointment. Thank you Reagan you are awesome!
Sam is outstanding!!! Explained everything. If anyone needs work done please ask for Sam !!! My AC works amazing . Thank you Sam !!!
Sam did an outstanding job with my A/C repairs. Very professional and very welcoming.
This is Leticia Baca and my husband Ed! We are in the midst of finishing a huge project involving kitchen pipes and old sewer line; replacing them all. It is by far the most expensive plumbing project we have ever undertaken. I doubt we would have decided to have the work done without Ryan’s help and guidance in giving us an educated understanding of the problem and the project. He helped us to understand the gravity of our situation and promised to be here anytime we needed him and he has been. He is an excellent leader and project manager and gave us superb customer service. Both my husband and I were exceptionally impressed with his professionalism and that of every member of our plumbing team! Kaelin, Ryan’s partner, was an excellent member and so were Paulo and Adrian who did the intricate and back breaking sewer line work! Please let Ryan and all the team know how much we appreciated them! No doubt they would appreciate hearing it from management. Sincerely,Leticia and Ed Baca
Jesus Gloria was a great technician. Everything was taken care of very well and he was very thorough with the system check.
This is the type of quality service that everyone needs! Billy went above and beyond in helping me discover what was going on with my AC unit. He not only provided the service that I asked for, but also looked more into the issue to make sure that everything was functioning the way it’s supposed to. Update it was not however, Billy and his team assured me that they provide quality for the quantity. The team’s customer service is respectful and transparent which I feel everyone needs. Thank you Billy and the rest of the team!
Nacho came by and did a very though and complete inspection. He noted two things that needed to be fixed and got it scheduled. He also explained the process that Goettl uses with the City Inspectors.
Lionel did an amazing job! Feel a difference on A/C unit and so far was very professional. He is a life saver!
Billy was fantastic! He fixed our issues and our A/C is back on!! Great service!
Great review for Goettl Plumbing.We had an blockage in our sewer line.Tyler Leija was dispatched the same day, and found the blockage using a camera tool.He cleared the blockage temporarily.The actual fix would require digging up and replacing the bad area of pipe.Paulo "Adrian" Dado and his crew came out the next day with backhoe, dug up the area, and replaced the section of pipe.The next day, after inspection, Adrian and his crew filled in the hole and then cleaned up the area.This is a brief description. There was A LOT of work involved.Very professional work.
Billy and John were awesome. Set up everything perfectly and went the extra mile to take care of some additional needs. Definitely the best A/C experience yet.Our tech Jorge that came out the day before helped quickly assess the situation and get us set up for a new system and water heater. Jorge was very friendly, would highly recommend!
Jesus Gloria did an excellent job and explained all the details of what was found and went through the options to choose from and what each option would give. Decision is easy.Frank did an excellent job at explaining every thing in terms that were understandable to both myself and my wife. This greatly assisted in making the right decision to look at all options on either repair or update/purchase for the future and in the long term, saving money.
Johnny Rivera and Billy Solis came by to fix some work for me and did a fantastic job. Give these guys a raise!
Had Jesus come out and inspect my AC unit after it stopped working and he really hit the mark on creating a friendly professional environment and helped me through this stressful process and to choose the correct path that worked best for me. Everyone from the technicians to the crew who came out and installed my new unit were absolutely incredible and left no trace of them being here working. Would absolutely recommend for any and all services they provide for your home and will be calling them again when we need help.
Rudy was my tech and fixed my leak after i called another plummer that didn't fix the problem.Very profesional I advise to use this company . Great experience all around
Miguel is truly a blessing. Checked everything carefully and offered best advice and systems
I am so pleased and satisfied with Goettl AC & Htg! I called on a Sunday and Jesus Gloria showed up and got us up and running in no time! He was efficient, knowledgeable, courteous and helpful! Thank you Jesus! We will be calling you again! I highly recommend this company!😊
Darren guerra was great, gave us several options and explained in full detail what needed to be done. Very neat and clean in his work. And finished the job in a timely manner. Very happy overall with everything from start to finish. I did think the price was a little high though but considering it was getting late and didn't have much options.Will definitely call and useGoettle again and I will ask if Darrean could help again.
Now I understand why this company is so highly rated! Outstanding customer service from the time I called to make an appointment to when Tyler came to our home to evaluate our concerns. I learned so much about our plumbing, thank you! The level of professionalism is unmatched! Also Tyler was very down to earth, easy to talk to, he was obviously very intelligent and it was clear he was a master of his trade! Thank you Tyler, I would recommend Tyler to everyone! He is definitely an asset to the company.
They delivered what they promised wasCouldn’t be happier. Came all the options
Rudy Farias with Goettl Plumbing came by and was completely professional, on time and connected us with what we needed. That's why we always use Goettl.
Doug and Aiden were very helpful fixing a pressure problem and putting a new toilet in.
Jorge was friendly,knowledgeable and helpful explained to us the issue with our AC .
Mr. Nathan Bloodworth arrived and immediately troubleshot the problem. He was extremely knowledgeable and got the job done in less time than I expected. Thank you.
Andrew was very professional. Explained everything about the problem we were having with our sink drain. Made great recommendations. The service was timely and the alerts for when they were headed this way were very helpful.
Jesus was prompt and went straight to work. He was transparent and explained in detail the advantages of certain improvements. He was knowledgeable and initiated the improvement process right then and there!
We came for a quick trip and walked in to our family member’s home with no AC. I called this company on a Sunday, and a holiday weekend no less, and they were able to get us in the same day and fixed the problem quickly. Thank you!
Joseph Gutierrez came out And provided a very in-depth conversation on the systems they have for water softeners and carbon filter combinations. I was debating over another product with a different company and he very thoroughly explained the difference. This led me to decide on moving forward with their system, An exceptional employee, and I am sure the company appreciate his professionalism as much as I did.
Jesus Gloria was awesome, knowledgeable, and very helpful in getting our AC system up and running. It's hot outside and this guy saved us. Thank you so much for all the help and support.
Jesus Gloria did an outstanding job diagnosing our system and giving us a solution that's fair and affordable. A true professional!
William , Goettl Technician is a Professional Highly Qualified Individual who performed his work in a skilled manner within a minimal amount of time .
Frank M, was great he took the time to explain all the details of the estimate and explained what needs to be done. Thank you Frank!
Jeremy Ortega was excellent in his ways of explaining what my HVAC is doing during peak times of the day during summer. Great Customer experience overall.
Darrell Gonzales was very informative, honest, and knowledge. I am very satisfied with his work and would gladly appreciate if he was again assigned to service this AC unit.
Darrell was very professional and did a great job diagnosing our AC system. We will be calling Goettel AC next time.
We were hearing hammering between the walls. Tyler came out to my home to perform an evaluation. After doing several tests he quickly found the issue. We discussed several options. I ultimately opted to have the problem fixed to avoid damage to other appliances. He completed the work in a timely manner.
Peter helped a lot with explaining the root cause of our AC unit not functioning as well as it should be, and explaining why he recommended the fix/parts that he did. Took plenty of time to troubleshoot what was actually going on as opposed to just treating the symptoms, and explained in an easy-to-understand way what he found and how to fix it. He also gave good advice about simple DIY maintenance we can do moving forward to keep the system healthy! Goettl as a whole was very easy to work with and I was able to book an appointment as early as the day following my phone call. Great service from start to finish!
Andrew was an awesome and knowledgeable technician. He walked me through best and worst case scenarios. He was very informative offering multiple repair options. The best case scenario turned in our favor and we are back in business. Huge thanks to Andrew!
Great work from Richard, found our issue within 10 mins and was completed within 30 mins time. Thanks again !
Matthew was amazing! Very professional and pleasant. I would highly recommend him! I would use Goettl just because of him.
Very helpful, honest and friendly. Quick to respond and same day service! Miguel was great company to talk with and knows what he’s doing. Recommend Goettl and their team for A/C work!l to anyone looking for great service.
They are always very prompt, efficient and extremely knowledgeable. They are also very friendly, personable and explain things in a way we can understand.
Joseph was really professional and knowledgeable will definitely use them again
Douglas was very professional and provided great customer service. He explained the plumbing process very well.
William came out to our home following our yearly A/C maintenance to see if we had a compressor saver issue. Immediately William was able to identify the issue and even went a step further for us to identify other issues. Being in corporate sales/project coordination for power generation I could see how much electrical knowledge William had on top of HVAC, which is a HUGE bonus to have in that field! I personally learned a lot I did not know. It left us feeling very taken care of and very confident in Goettl as a whole. He represented the company extremely well. I was impressed by how much he knew and hope to see him grow and move up with the company as we stay customers of Goettl.
Andrew was a true professional. Explained the issue, fixed it and showed me how to prevent it.
Abdiel arrived promptly as his text said. He took the time to patiently answer all my questions and help me decide the best solution. Prompt, polite and profession service from the first contact and even after the completion of work. Thank you!
Great service from a great company! Lionel did an excellent inspection, was very professional the entire time, but most importantly is a great conversationalist! I can't say enough positive comments about Goettl!
Very knowledgeable get me informed of what he was happened to do. Did it in a timely manner very, very satisfied? Thank you guys so much.
Daylan was very professional and explained all work done and why. I will continue to use Goettl and inform all whom I know of the service provided.
Our AC went down for the upstairs unit. We have a maintenance plan through another company but they do not provide 24/7 service. I called Goettl and I am so happy I did. Jesus Gloria was out within a few hours. I was called to confirm the appointment window. Then texted with the photo attached so I would know who my technician was and the link to track their arrival. Jesus was so professional and explained everything to make sure I understood. He took photos and videos to make sure I could see what he was talking about. Then showed me the photos after the repairs. I am so impressed with this experience. The company very clearly communicates how important customer satisfaction is to them. A+++ service and Jesus did an amazing job. I will definitely consider their maintenance plan in the future which also includes routine plumbing inspections and flushing for the same price other companies charge for HVAC services alone.
Peter is very experienced and professional. He knows a lot and explains everything in detail.
I called Goettl to get a second opinion on a/c repair options or replacement. Peter Medelez conducted a very thorough system check and confirmed all the same issues previously identified but found an additional issue; tipping the scale to full replacement. We appreciated his professionalism and knowledge: answering all our questions and explaining the issues and options. We ultimately chose Goettl for the replacement option due to their price and professionalism.
Peter was great! Explained every detail I needed and answered all my questions!
Jesus Gloria provided exceptional service as the Goettl Technician this past weekend. He demonstrated great attention to detail in addressing the issues with our air conditioning unit and resolved them quickly, within 30 minutes. Jesus has a strong dedication to his profession and the company he represents, as evidenced by his professional demeanor and the quality of his work. His customer service skills are top-notch, earning a 5-star rating from us. We were so impressed by his service that we have decided to become members of the Goettl service.
Jehad and Cameron provided great recommendation and customer service for my AC replacement.
Got exactly what we needed with the service and had great customer service from Tyler for our plumbing and with Jehad for our AC work. They were awesome! Thanks!
Rudy came out and was very professional and addressed our plumbing needs in a timely manner, highly recommended.
William and Cameron were knowledgeable, friendly, professional, respectful and put on plastic booties over their shoes when they came into the house. Our pets were comfortable with them and that says a lot. We will definitely ask for them again in the future if our AC has any issues.
Jehad did an amazing job after checking the entire unit he came down and thoroughly explained everything that needed to get done/replace.
Matthew was on time respectful and very curious. He explained everything I needed to know and I felt no pressure to buy additional things. Thank you Matt .
EXCELLENT CUSTOMER SERVICE!! Jesus Gloria provided AC maintenance today providing with photos and video of his findings and a thorough explanation of any issues found. Richard Wenzlaff and Junior also came out today for the plumbing maintenance and also provided EXCELLENT CUSTOMER SERVICE. I have very clean water. They checked out my water heaters, water softener, osmosis, etc…no issues were noted! Three AWESOME, hard-working, thorough gentleman! Professional and courteous! Thanks guys! Appreciate your hard work and honesty!
Awesome experience. Jesus Gloria was very friendly and informative and solved the problem quickly.
Josh was amazing! He was personable, polite, professional, and he walked me through everything he was doing and looking at. If I could give him ten stars I would!
They are very professional and very nice. I live with an elderly mother and my toilet was clogged, they responded right away, clean the area. I cannot say enough. I would use them again and recommend them
The company was very quick to respond. They came in the same day and got our AC fixed within an hour! Our tech Matthew Lopez was great at walking us through the whole process. Also had great customer service! Definitely would recommend!!
Frank Soto was on time and very professional. I was given a couple of options on how to correct the plumbing issue and the leak was fixed within a couple of hours. Very happy
Nacho, our Tech performed a check on our newly installed HVAC sys. He was courteous, knowledgeable, and approachable. He answered all questions my wife and I had and provided some good tips for system longevity. Good on the Goettl company for hiring Superstars like Nacho!
Daniel Castillo explained everything throughly and the process of what I needed. He was able to explain in detail why I had been having constant issues and how to best resolve this. Really happy with his service, overall knowledge and ability to help us understand great rep, and customer support when I would call in.
Matthew did an amazing job ! He was very fast and super helpful. I highly recommend getting services through Goettl !
Matthew Lopez’s service was top notch!! Quick and very attentive. He was thorough and explained everything that was taking place. I will always refer to Goettle for my AC needs and ask for Matthew!
Matthew Lopez was our tech and he had the absolute best manners and great work ethic. Clear as could be with issues and repairs, couldn’t ask for a better tech!!!
Husan “Sam” was knowledgeable, friendly, and extremely helpful when providing our AC maintenance care. He was very thorough in his inspection of our equipment and responded to my questions in a candid and professional manner.
Goettl has been my choice of A/C and plumbing even before becoming Goettl. Have always gotten excellent service at reasonable prices. They will continue to be my “go to” guys.
Great service. Miguel B did a great job and took the time to discuss everything with me.
Absolutely fantastic! Our AC unit went out unexpectedly. We called Goettl and they were here so quickly. The technician immediately knew what was wrong, didn’t try to upsell sell on anything and fixed the problem within a few minutes. Will absolutely call them again. I was super impressed by the responsiveness and professionalism of Josue.
Jehad was awesome! Fast and found the problem right awesome. I appreciate the service.
Came home from work to an 85 degree house and a broken AC. Called at 0800 and they sent Matt Lopez out by 0915. He quickly diagnosed the issue and gave me the news that no one wants to hear, it needed replaced. He was extremely professional and kind with this news and assured me that we could figure this out. He called Tony Vizzone who helped get together estimates and drop the price to something that I was able to afford. Matt and Tony made this awful experience bearable and I can’t thank them enough for all that they have done for myself and the community. I’m a customer for life now!
Quick service and turn around time. Professional and friendly staff. Excellent quality of workmanship. Would highly recommend
Thank you Matthew Lopez for your AMAZING service on repairing our Central air unit. I appreciate your time and patience and overall being completely thorough on your service! Definitely will recommend.
Jason and Aiden did a great job with the pressure value install great customer service, explained everything that was done and got the job done in just a couple hours which I thought would take longer. Thanks for all the hard work.
Darean and the rest of the Goettl company were all very professional and courteous. Darean explained everything clearly and got the job done. Thanks!
William was absolutely delightful and knowledgeable. He was able to help and explain further needs.
Jesus and Darrell are excellent technicians for my scheduled service. Very polite and knowledgeable. They explained everything in a way I can understand. Outstanding service!
Rudy and Chris came out and found our leak. Highly professional and extremely skilled. Thanks for doing a good job.
Richard Wenzlaff came to fix our clogged drains and was very polite and professional and quickly fixed us right up. No issues and would highly recommend Goettl to anyone!
Jeremy arrived early, well groomed, professional. Explained everything to my satisfaction. Quick service, repeat customer for. my 2nd home. A trusted company.
Rudy and Chris were very helpful, professional and courteous. My only issue was with the scheduling. Our window was 9a-11a. We received text at 8:30a stating technician was enroute so I rushed to property. Tech arrived almost 11:30 after we were given new window of 11-1. This should be no reflection on Rudy and Chris.
Jehad on time and very knowledgeableExcellent worker with excellent job.
Rudy and Chris and did a great job. They quickly assessed the problem the with the hot water heater. Rudy got me in touch with the office to get a plan for a new system to be installed today. Excellent service from and Chris. They deserved a 5-Star rating.
Doug Rivera was polite and professional. He did an excellent job and cleaned up after the job was completed. Outstanding job.
My A/C tech was phenomenal! Did an excellent job on my unit. Great conversation and knowledge on the unit. Definitely recommend others for his services.
Jay did an excellent job. Highly-qualified and recommended. Very pleased with the service preformed did a great job. I will be getting some worked done on the duct work he found problems with. I am very pleased with him being so thorough identifying the prob.
Carlos was kind and honest about work needing to be done to my house. I’ll change my rating if I’m disappointed with their work but so far doing business has been easy and stress free with them.
Team of Arthur and Ralph knocked it out of the park. Quick reliable service. First maintenance call we had William who also knocked it out of the park.
Deonte was great he was quick and I appreciate him taking the time to check a price on the service saved me $100.
Bryan Lopez, Christian Saucedo Wonderful service and kind professional techs.
Without hesitation, we highly recommend Peter with Goettl AC & Plumbing on his knowledge in describing (with photos and measurements) numerous recommended A/C repairs. Peter was professional, personable and patient describing installation of a new system. Tony, also was great to work with finalizing billing to replace to the unit's duct work. We recommend them to anyone!
Abdiel was outstanding, came in and was efficient, got done quickly and did a great job.
Richard of Goettl was thorough in his work and showed me everything he was doing. He explained why the kitchen drain was so slow and showed me video of the drain from the sink practically to the street. It was educational. He was professional, polite, and knowledgeable. I recommend Goettl for your plumbing needs.
Marcos was amazing! He really explained the work being done today! He took his time and went the extra mile. I truly appreciate his time!
Abdiel is a good Tech. He showed up on time. Very friendly and takes time to explain any issues and is very helpful in answering any questions. He represents Goettl well.
Rudy & Chris was amazing. He thoroughly explained everything and found a leak in the AC drip pan! Thank You!!
Have used Goettl several times before and always request Joe Benavides!!! Always courteous and professional. A true asset to your team
Frank M and Terron did an excellent job with explaining and giving my options on my water heater. Please use these folks
2.7.24Jay Cruz, technician, arrived on time today to service/check my ac/heating. Jay arrived timely and was friendly. Jay checked my inside unit, ceiling vents, etc and he made some recommendations. He was easy to talk to and very professional. He will be sending me an email with the recommendations and costs associated so that I can save the money to have these taken care of. I will say, no other technician has been as proficient as Jay.Yesterday, 2.6.24, I received a call from Betty. Betty was also very friendly, professional and knowledgeable. She listened to me and made recommendations and advice. By the end if the call, I felt like Betty was a friend.Thank you to Jay and Betty!Late one evening I was washing clothes. Daughter noticed water on floor under washer. I was so upset and worried about finding someone to fix the problem, whatever it was, and especially the cost. Goettl this the rescue! Namely, their employee/plumber, Chris! The next day, Chris came, found the clog in my pipes, and…voilà! We joined their $14.95 per month plan and that was all we paid for a job well done! Thank you!3.26.24Tyler Leija was great! He checked my drain pipe outside with a camera. Advised everything was clear. He checked my kitchen and master bathroom sinks and toilet. Tyler was friendly, but professional. Thank you.4.17.24Frank M arrived here on time. He was friendly and professional. He explained everything he was going to do today. He completed everything he mentioned. He provided suggestions of things that need or should be taken care of. Nothing urgent. He installed the water heater sensor in addition to other plumbing type things. He drained the water heater. He spoke to his supervisor, Terronne (sp?). Should received estimates for hvac and water heater. Thank you Frank! Great job!
Matthew was Totally professional, respectful, knowledgeable and a very kind person.He didn’t rush me and was very thorough! Thank you so much -I’m glad you were the one helping me
I am very satisfied with the drain clog/clearing work that Deonte Wilson did for me today. He was very professional and personable. He explained everything that he was doing and was very pleasant to talk to as well. The price was right and service was outstanding! Thank you!
Dad and I are thankful for your company and am comforted by the products in our home that u have so proudly taken care of on our behalf.
Roy A. was a pleasure to work with. He thoroughly and expertly explained all of the issues with my system with pictures and videos. He was transparent about the remediation options available to me and patiently reviewed each option with me. The install team, Daniel and Roy, were equally as awesome. They too were extremely knowledgeable, patient with my questions, and worked diligently to get my new unit up and running safely in one day. I couldn’t have asked for a better team.
Tyler did a great job, taking care of the plumbing problem. Great customer service, and describing the problem.
Outstanding, thorough professional service by Sam. Ensured all services were fully explained and all work well done. You can be proud to have him as a part of Goettl's service team.
Pedro did a thorough job,he even took the time to walk me through the proper care of my unit.
Our thanks to Billie for his great service and insights. Also, the professionalism from Goetti And in particular, Stacey, and her scheduling and notifications are always a pleasure. If we could expect this kind of service from all vendors, we wouldn’t have to write reviews! Well done guys.
William the technician did a fabulous job. April did a great job settingup the appointment.
Jeremy Ortega came today performed my annual service.THANK YOU Jeremy and Goettl for the excellent customer service.
Nacho Hernandez serviced my water heater and was super. Knowledgeable, efficient and friendly!
Excellent very professional and help full , he went above and beyond his service, I would highly recommend him and his company!!
Professional and straight to the point. Didn't feel like I was being overcharged or getting unnecessary work done.
Carlos is top notch, very knowledgeable, courteous and explains everything step by step. I truly appreciate his honesty, and throughness. I will always call Geottl to do our check ups. Thank you.
Frank did an awesome job finding the leak, giving me an estimate on what needs to be done and was very nice and easy to talk to. I recommend Frank to anyone that needs plumbing services. 🙂
We were very pleased with Peter. He was prompt and answered all our questions. Great service
Abdiel did an excellent job checking out system great customer service!! Our rejuvenation was awesome!!
Our experience with Goettl and in particular their Inspector Nacho has exceeded our expectations. His inspection was thorough. We felt comfortable expressing our concerns and his positive response put our mind at ease. We thank him and the Goettl crew for taking care of our AC plumbing and repair needs and their support to us as customers.
Rudy and Chris came out and were SO helpful. They went above and beyond to help me with water damage and working with my insurance. Highly recommend!
We had a stubborn clog in our shower that we were at our wits end about. Decided on calling Goettl and we’re very pleased at the service from beginning to end. Very prompt and professional. Andrew was great and explained everything and our options very clearly. We were very pleased with service today. Thank you so much!
The water softener (which is outside) was ruined by the recent weather. Rudy and Chris were able to diagnose the problem and replaced the softener on same day. This was critical to avoid any plumbing problems in the house. We appreciate their professionalism and attention email to detail.
Thank you Joshua Lopez was very professional friendly. Excellent service today thank you so much
Roy is outstanding: professional, thorough, friendly! He understood our HVAC ducting issues and devised the appropriate solution. He was very personable and it was an absolute pleasure to work with him!
Chuy Flores with Goettl plumbing and Air, is an absolutely awesome professional plumbing !! If i could give him more than 5 stars i definitely would!!! Chuy is very respectable and knowledgeable in the HVAC industry and gets the job done the right way!! !!!
Jehad came to my home today and helped me to get a great system in place for my old home. We are getting an upgrade at a good price. He is a great tech.
Roy was professional and knowledgeable about what needed to be done. Service was performed quickly and efficiently with no surprises.
We had Goettl come out and service our ac units.The Billy McDermott, the technician. Was great. He explained the process and then did the work. I would recommend Goettl and Billy!
Ruby and Chris were very professional and thoroughly explained what they were doing. They left the area just as they found. Excellent service!
Carlos,was absolutely the best. Professional to the max, honest and respectful. Answered all my questions.
Mr. Farias taught me a lot about the water system in my house and prepared the ground for Mr. Dado to come and fix everything. He was always very honest and delightful. I actually enjoyed his visit.
My technician Jorge (George) Gutierrez was out today performing the a/c system check. He did a fabulous job and identified significant issues and concerns for the longevity of my current 12 year old system. He was very knowledgeable and helpful on what my options are and in the end I’ll be getting a new system instead of worrying about the current system failing in our extremely hot temperatures. He was very respectful of my home and my dog was ecstatic to meet him.
Frank identified the need for new faucets in the master bath and discussed my preferences. The type of faucet being replaced is no longer available (mini wide spread) so he had to do some research to come up with a solution. Had to be ordered, not surprisingly, and we appreciate his conscientious performance.
Jehad was polite and respectful in my home. He completed the job timely and professionally. Highly recommend.
Jehad did a great job with the AC tune-up, and it was all free due to my past services with them!
This was my first service with this company and it was a pleasant one. The technicians were professional and polite and quickly resolved a minor scheduling conflict. Interaction with a sales manager for a quote on needed equipment was equally pleasant.
Nacho, Mike, and Ernesto did a wonderful job on our unit. Professional and courteous!
Peter came out to check over our system. He was very thorough and knowledgeable. Would highly recommend.
Roy Adame did my AC furnace tune up that is part of my Goettl Sadie membership. He did a great job in explaining what he was doing and checking for. He gave me his expertise recommendation and advice on what to do to have my AC furnace and compressor running better, smoother, and to give off better quality air flow throughout my house. Thank You Roy !
Joseph was very friendly and professional. He did an awesome job installing our bathroom faucet.
